Commercial Claims Advisor

Arthur J. Gallagher & Co - Markham, ON (13 months ago)

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We are seeking a full time Commercial Claims Advisor. The successful candidate will be part of the Ontario Region Claims Team, providing Gallagher clients with exemplary claims service and advocacy, maintaining and exceeding the service standards of the Gallagher Claims Department. Your positive outlook and professionalism are prerequisites to work with our dynamic team.

Key Job Responsibilities

Intake of Commercial client’s new claims and reporting to the insurance company

Provide Claims counselling as required to the insureds in a professional and compassionate manner

Data input using the EPIC Broker Management system

Maintain, organize and update client files, including Word summaries and Excel spreadsheets

Provide up to date Claims summaries and/or specific claim information to Commercial Team as requested

Communicate with adjusters and insureds with respect to open claims

Liaise between insured and insurance carrier during settlement negotiations when required

Advocacy on claims, as necessary, on client’s behalf with insurers

Process all incoming mail and correspondence in a timely fashion

Attend company sponsored seminars and educational activities needed to maintain product knowledge and expertise, and participate in projects at management’s request

Educational and Experience Requirements

Completion of post-secondary education an asset

RIBO, CAIB, CIP designations an asset or courses completed towards designations

Prior Commercial Insurance and/or Claims experience required

Client service and/or advocacy experience an asset

Comprehensive and effective verbal/written communication skills

Excellent time management and organization skills

High attention to detail and accuracy

Ability to multi-task between a variety of tasks, projects, and deadlines

Proficient in Microsoft Office products

Experience with EPIC and/or DMS an asset

Gallagher offers competitive salaries and benefits, including; medical, dental, vision plans, life and accident insurance, pension plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, opportunity for flexible work hours, and training programs.

We are an equal opportunity employer which values diversity in the workplace and are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please sign up for our talent Network http://bit.ly/GallagherTalent. We thank all applicants for their interest in this opportunity. Please note that only successful candidates will be contacted. No telephone inquiries or agencies please.

About Gallagher

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

Our Canadian roots run deep, dating back to 1890. In Canada, Gallagher employs close to 1200 people in more than 35 offices across the country.

For more information, visit our website www.ajgcanada.com.