Bilingual Call Management Agent - Overnight shift

Image24 - Montréal, QC (20 months ago)

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We're looking to ali full time customer service stars to join our superheroes team. i24 Call Management Solutions takes pride in the strength of our award-winning team of agents. Were an inbound call management center (no outbound selling) dedicated to helping companies across Canada serve their customers. We're internationally known for our outstanding customer service and employee development. We're a company that you can be proud to be a part of. We're serious about service... and fun. Interested candidates can send their CV or apply through our website Requirements Level of education : High school Diploma : DES Status : Completed Work experience (years) : 0-2 years Written French : Advanced Spoken French : Advanced Written English : Advanced Spoken English : Advanced Requested skills Professional level of spoken and written English

Conscientious, empathetic and customer service oriented
Superior communication and listening skills
Sense of humour
Strong work ethic and team player
Computer literate
Like to dress up at Halloween

Previous experience is a plus, but not obligatory. Commissions Salary to increase to $18.08 per hour after 6 months
Training is comprehensive and provided by our Training Specialist during office hours. Candidate must be fully trained before taking on the overnight shift.BenefitsAir conditioningInsurance: Our team is entitled to a comprehensive selection of benefits after working six consecutive months of twenty-five or more hours per week. The choice of benefits and coverage are established by your individual employment agreement.Dental insurance: You’re never fully dressed without a smile, so we really want to help you wear one. We provide comprehensive dental insurance after working six consecutive months of twenty-five or more hours per week and we cover the full premium cost.Commitment to work-life balance: We all need balance in our life. It’s a “Yin Yang” thing. So at i24, we want you to be able to balance you work and private life. To help you with that, we offer flexible scheduling.Paid sick leave: Getting sick sucks. Getting sick and losing income is stressful. And stress isn’t healthy. We offer paid sick days the number of which depends on to your length of employment with us and whether you work full or part-time. Flexible hours: Our call center is open 24/7 365 days a year. We offer flexible hours according to your availability and your needs. Our shifts can be between 6h00 and 00h00. Over night shifts are available but require special training.Employee assistance program: There isn’t a wall between work life and our private life. Personal stress finds its way into the workplace and work stress into the home. We want you to know there is assistance should you need to seek counsel. Our confidential Employee Assistance Program (EAP) is there for you where you need it.

Some of the services available under the EAP are:
  • Coping with change - Helping in a crisis - Financial planning - Dealing with personal and work-related conflict - Sexual harassment - and many more. Years of service recognitionLounge: Stress happens from time to time when you work in customer service so we built a Quiet Room to use when you need a little time to yourself. It’s available before, during or after your shift. It’s equipped with two PC's, Wi-Fi internet access, smartphone charging docks, books, yoga mats and uh, candies.Public transportation nearby: We’re located at 3901, Jean Talon St. West Suite #200. We are situated just west of Côte-de-Neiges and 1.5 Km from Decarie Boulevard. We are served by two Métros: Namur (Bus #92) and Métro Plamondon (Bus #165). Free parking is available if you are coming by car. Vacation: Vacations are important. So we want you to take them. We encourage our team to strive towards a healthy work/life balance. The number and choice of vacation days are allocated according to the length of employment. Equal Opportunity EmployerThis employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.