Who is ePACT?
ePACT Network is a rapidly growing technology start-up providing unique and innovative software that acts as ‘the safety net for your world’ – ensuring critical data and communications are always accessible for families, organization and communities anytime, anywhere.
ePACT offers families a single emergency record they can connect and securely share across their communities. Through our network, communities reduce risks, improve efficiencies, minimize environmental impacts and enhance the safety and support needed in emergencies. It is our vision to be the Emergency Network “safety net” for every family, organization and community in future.
Why it’s a Great Place to Work
ePACT is an extremely collaborative, innovative and inclusive workplace, where every team member has a voice at the table and all backgrounds and skill sets are celebrated. Our team is made up of passionate ‘change-makers’, committed to making a true difference in the world through personal contributions and delivering outstanding solutions to our customers and users.
At ePACT, we work hard, but take time for team/office fun, whether playing a solid game of ping pong, VR, nerf guns, chair races or office frisbee. Located on the water in beautiful North Vancouver, steps from Lonsdale Quay and the Seabus, commutes are easy as we sit on picturesque parks and overlook mountains and sea. In-office cookouts via BBQ or instapot are common, but there’s lots of choice for food, pubs or outings as well. As a bonus, we’re all pretty hilarious too, so a sense of humour is definitely desired – given even the office dogs are their own little jokers!
Beyond the lively work environment is an atmosphere where you can truly make a mark and grow. We want people who want to ‘own’ their roles, contributing their own brand of creativity, efficiencies, or unique skill sets to ensure ePACT continues to lead as the number one Emergency Network in the world. A few of our achievements include:
The Customer Success Agent is a key role as they are the voice of the company, interacting with our users and clients. They are also serve as the user advocate, ensuring that feedback is heard and listened to. This position requires excellent customer service skills, the ability to patiently walk someone through an online process, empathy, and attention to detail.
Your Responsibilities Will Include:
Who You Are
Required Skills & Experience
Please note that training will need to be done from 9-5 on-site in our office in North Vancouver, but subsequently shifts can be done from home.
Sundays 10:00am-2:00pm or 12:00-5:00pm
M-F 1:00pm- 6:00pm
Due to the large number of applicants, please note that only successful candidates will be contacted.
Job Type: Part-time
Salary: $15.00 to $18.00 /hour