Job Title: Assistant Inside Sales Manager
Reports To: Inside Sales Manager
Status: Salary, Full-Time
Responsible for managing a team of Sales Coordinators responsible for sales and customer support in a call center environment by responding to customer inquiries and managing incoming sales leads as well as pro-active outbound selling.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Respond to customer inquiries to Radwell by phone, email or through other means
Manage sales opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
Source products for manufacturers not currently supplied by Radwell (new products)
Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible
Correspond with customers via phone and e-mail and respond to customers in a timely, efficient, and professional manner
Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
Meet minimum daily standards for quotes and other sales output expectations
Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers
Interact with all departments within Radwell to effectively meet customer commitments
Perform product and price maintenance in “pricetool” and other business systems; Build new part numbers as needed; maintain product sourcing database
Assist in business system database cleanup and ongoing maintenance
Pro-actively develop new business through outgoing customer calls and other means
Manage all of the above activity for the sales team to achieve team and company sales objectives
Monitor daily quotes and other sales activities of team ensure Radwell is best possible option for the customer; direct team members in maximizing gross profit on all quotes and orders
Assist team members in closing orders
Coach sales team members in performing the above and other assignments
Monitor calling campaigns and quote follow-up phone calls.
Train new hires, and transfers working on the sales floor
May be modified from time to time. Other duties, tasks and work may be assigned
Sales Team Leader will be measured on the growth of each the individual and team growth on a monthly scale.
Responsible for the direct supervision and output of Sales Coordinators assigned
May recommend or be involved in hiring/firing decisions, but does not have direct authority to do either
Responsible for managing staff according to company policies related to staff management; administering policy consistently and using procedures and tools in place such as the “Confidential management Reporting System”, where appropriate to do so.
Positions with direct reports are responsible to hold safety-training sessions (currently once a month) with said employees. Subject matter will be distributed at the monthly managers’ staff meeting. Subsequent to training sessions, managers must forward a confirming Training report to each direct report using the Management Reporting System.
CERTIFICATES, LICENSES, REGISTRATIONS
This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, and mouse) and walking around the sales floor among team.
This position will be compensated via the Sales Bonus program for all direct sales, an existing automated program having the following key components
Commissions paid on sales achieved; commission amounts are increased when customer cash payment is received in a timely manner and reduced if payment is not received in a timely manner
Commission amounts are fully disclosed and updated regularly for all participants on a public “commission board”
Commissions are paid after the close of the month for the activity within the month
For new hires the commission program begins AFTER 90 days (i.e. commission will not be paid for activity during the training/probationary period)
In addition, the Sales Team Leader will receive an additional monthly “Team Leader Bonus” which relates to the overall performance of the team he/she manages and supports.
EMPLOYEE EVALUATION SUMMARY
Employee will be evaluated on quantitative productivity levels regarding amount of sales that result from actions, number of items processed/followed-up and related activity for him/her as well as that of the team managed. The employee will also be evaluated according to customer satisfaction levels as identified by customers through our survey system and other feedback mechanisms. In addition to regular coaching, employee will receive the following written evaluations:
Introductory Review - Will be written at approximately 80 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue
Monthly reviews – Employee will be given a brief written monthly review primarily focused on quantitative performance and measurement of sales activity
Annual Reviews – Employee will be given a formal regular annual review, which assesses productivity and demonstrated business skills and accomplishments for the previous period.
As this is an exempt position, the Sales Team Leader is expected to achieve sales goals and objectives. Minimum attendance requirements will be dictated by the schedule of the team being managed to ensure proper supervisory coverage. Adherence to attendance and coverage policies is expected to be followed diligently. Time off will be granted with proper formal notice in accordance with company policy.
The environment is a professional open call center office environment. It may be necessary from time to time to go to our inventory warehouse or our repair center, or to other departments relative to the requirements of the position. Dress attire is casual but professional in an office setting. All employees are required to wear “Radwear” (shirt with company logo) at all times once the initial supply (at company expense) has been received. Radwell ID Badge and Access card must be worn at all times. Radwell Safety Policies must be adhered to at all times.
This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Accommodations for accessibility are available upon request.
Must understand the sales cycle; ability to understand the Radwell International sales cycle
Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment
Management and coaching capabilities in an aggressive sales environment
KNOWLEDGE & SKILLS REQUIRED
Strong Computer proficiency
Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
Ability to multi-task
Ability to work at fast pace
Attention to detail
Problem solving abilities
Good communication skills
Ability to sell; ability to motivate and manage others to see
EDUCATION & EXPERIENCE
Previous experience as a Sales Coordinator at Radwell who has consistently achieved high levels of output and customer satisfaction; or at least 3 years experience as a team leader, manager, or similar role in an industrial sales environment closely related to Radwell’s business.