Youth Coordinator/Facilitator

North Shore Multicultural Society - North Vancouver, BC (30+ days ago)

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Position Title: Youth Coordinator/Facilitator (23 hours a week)

Department: Youth and SWIS Programs

Program: SWIS and Youth programs (drop-in groups, one-to-one sessions, group programs)

Reports to: Manager, SWIS –Youth Programs


Under the direction of the SWIS Manager, the YouthCoordinator/Facilitator will coordinate and implement all aspects of YouthSettlement (SWIS) programming for (8-12 yrs and 13-18 yrs) immigrant youth.The position is also responsible for ensuring that all agency and funder administrative requirements and contractual outcomes are met.

The position will involve after-school hours and some evenings (Middle Years Program); programming is especially busy during the summer months.

Job Duties

  • Becomes familiar with NSMS programming objectives and client service philosophy, and understands clearly his/her role in achieving the stated objectives, goals and outcomes for Youth Programs.
  • Reads the project proposal and contract to become familiar with the projects objectives, goals, and outcomes, and understand clearly his/her role in achieving the stated objectives, goals and outcomes.
  • Responsible for planning and implementing drop-in group and one-to-one sessions and short term settlement group (SWIS) programs including coordinating/overseeing contracted facilitators; training and supervising temporary/part-time youth staff
  • Creates and maintain a youth-friendly safe place for youth to come and participate in programs at NSMS.
  • Provide support and follow-up to clients throughout the project, providing referrals to appropriate resources for clients at risk, (e.g. suicide, mental health issues).
  • Ensure all teaching materials and aids are prepared and organized for facilitators to conduct workshops, including any necessary administrative documentation are completed and secured
  • Establish and maintain partnerships with key youth organizations and stakeholders in the community. Provide youth settlement information and orientation sessions, outreach to agency staff and community organizations for purposes of participant recruitment.
  • Ensure Funder data requirements are collected and entered on the iCARE and agency data base.
  • Participate in selection/hiring/training of SWIS youth staff/facilitators, their supervision and/or coordination of facilitators, when needed

Key Competencies

  • Behaves consistently with clear personal values that complement NSMS’s values of excellence, diversity, and respect.
  • Integrity & Ethics. Ensures integrity in personal and organizational practices. Builds a respectful and client-centered workplace.
  • Thinks creatively; is open to new ideas and technologies. Is committed to developing effective and new approaches to service excellence. Is flexible and adaptable to meeting changing demands of clients, funders, and other stakeholders.
  • Accepts and creates a culture of accountability; fosters personal growth; takes personal ownership. Is self-aware and demonstrates a commitment to ongoing learning and continual improvement. Assesses risk and develops risk mitigation strategies.
  • Shows passion for the job and the mission of the North Shore Multicultural Society.
  • Effective Communication. Fosters open communication, listens to others, speaks effectively, and prepares written communication so that messages are clearly understood.
  • Organized & Efficient. Plans ahead and works in a systematic and organized way. Follows directions and procedures and ensures deliverables are met on time and according to agreed standards.

Qualifications Minimum Knowledge

Must have a good working knowledge of:

  • Immigrant youth barriers, diversity and issues related to discrimination
  • Youth engagement strategies and models
  • Mental health and community resources/supports for youth
  • Youth psycho-social stages of development
  • Standard office equipment
  • Computer and software applications (word processing, spreadsheets, email, internet and databases, website maintenance and social media platforms)


  • Degree, diploma, or certificate in community development, youth leadership, diversity training, and/or an appropriate combination of experience and training

Skills and Experience

  • Experience in working with immigrant and refugee youth, specifically in the areas of settlement, community outreach, recruitment, referral, and marketing
  • Experience and/or training in program development and facilitation of youth groups,
  • Demonstrated experience in youth engagement strategies and models
  • Training and/or experience in anti-oppressive practice
  • Excellent problem solving, critical reasoning and conflict resolution skills
  • Able to set and maintain appropriate boundaries
  • Strong skills in time-task management, organization and attention to detail
  • Demonstrated ability to work with key stakeholders including the supervisor, staff, NSMS colleagues, participants
  • Second language (Farsi/ /Mandarin/Cantonese) is a strong asset but not required

Personal Suitability

  • Lived experience of diversity especially related to the immigrant clients served at NSMS
  • Demonstrated flexibility in adapting to changing priorities, work styles and cooperation in working with a wide variety of clients, colleagues, employers, and community representatives
  • Empathetic and tactful; Initiative, sensible with sound judgment

Desired: Access to use of a car desired but not required

Salary Range: $23- $24.75 per hour dependent on experience

Resumes and cover letters to (Closing Date: April 30, 2019):

Hiring Committee

North Shore Multicultural Society

#207-123 East 15th Street,
North Vancouver, B.C. V7L 2P7
Fax: 604-988-2960

We regret that only short-listed applicants will be contacted. No phone calls please.

Job Type: Contract

Salary: $23.00 to $24.75 /hour


  • youth: 2 years (Required)


  • DCS / DEC (Required)


  • Mandarin or Farsi (Preferred)