Are you an administrative professional committed to providing excellent customer service? If so, consider these opportunities to provide a range of administrative, program and financial support services related to employment programs to support our Kitchener or London Service Delivery offices.
- 1 permanent vacancy is located in London
- 1 permanent vacancy is located in Kitchener
- 1 temporary up to 12 months vacancy is located in Kitchener
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals who are eligible for Targeted Direct Assignments (TDA) to apply and encourage TDA eligible applications from Indigenous, Black, and racialized individuals, people with disabilities, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy
and the OPS Diversity and Inclusion Blueprint
pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code
. Refer to the "How to apply" section if you require a disability-related accommodation.
- Prepare and review new client application files, review applications for accuracy and completeness
- Provide a range of administrative and program activities related to employment programs including the invigilation and marking of written trade, modular and other examinations to support service delivery
- Prepare a variety of correspondence and other materials for clients and/or staff
- Provide quality customer service to clients at front counter and reception, responding to general inquiries (in person, by phone or email)
- Process contracts and enter information into database systems
- Work closely with unit staff to respond to and coordinate ministry requests for information and reporting requirements
- Provide financial and budget management support services
- Process office accounts payables and receivables
- You have demonstrated communication, interpersonal and customer service skills to deal effectively with clients both in person and over the phone (e.g. explain procedures and recommend problem resolution) and prepare correspondence and reports
- You are able to gather information from clients, and maintain confidentiality, tact and diplomacy when working with members of the public
- You have knowledge of procedures, guidelines, processes and practices related to financial administration (e.g. invoice payment, budgeting and forecasting, supply and inventory maintenance) and general office administration including electronic filing systems and records management
- You have an understanding of employment services and related programs and activities
- You are able to interpret and apply relevant employment legislation, regulations and other practices and procedures such as Freedom of Information (FOI) in order to answer inquiries from clients
- You have analytical, reasoning and problem-solving skills
- You have extensive planning, organizing and coordinating skills to handle multiple projects as well as perform regular duties
- You are able to work in a team environment
- You have computer skills and proficiency in office software such as word processing, spreadsheet and database applications