Service Delivery Assistant - Ministry of Labour, Immigration, Training and Skills Development | Kitchener, ON

Are you an administrative professional committed to providing excellent customer service? If so, consider these opportunities to provide a range of administrative, program and financial support services related to employment programs to support our Kitchener or London Service Delivery offices.

Please Note:

1 permanent vacancy is located in London
1 permanent vacancy is located in Kitchener
1 temporary up to 12 months vacancy is located in Kitchener

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals who are eligible for Targeted Direct Assignments (TDA) to apply and encourage TDA eligible applications from Indigenous, Black, and racialized individuals, people with disabilities, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

You will:

Prepare and review new client application files, review applications for accuracy and completeness
Provide a range of administrative and program activities related to employment programs including the invigilation and marking of written trade, modular and other examinations to support service delivery
Prepare a variety of correspondence and other materials for clients and/or staff
Provide quality customer service to clients at front counter and reception, responding to general inquiries (in person, by phone or email)
Process contracts and enter information into database systems
Work closely with unit staff to respond to and coordinate ministry requests for information and reporting requirements
Provide financial and budget management support services
Process office accounts payables and receivables

How do I qualify?

Communication Skills:

You have demonstrated communication, interpersonal and customer service skills to deal effectively with clients both in person and over the phone (e.g. explain procedures and recommend problem resolution) and prepare correspondence and reports
You are able to gather information from clients, and maintain confidentiality, tact and diplomacy when working with members of the public

Knowledge:

You have knowledge of procedures, guidelines, processes and practices related to financial administration (e.g. invoice payment, budgeting and forecasting, supply and inventory maintenance) and general office administration including electronic filing systems and records management
You have an understanding of employment services and related programs and activities
You are able to interpret and apply relevant employment legislation, regulations and other practices and procedures such as Freedom of Information (FOI) in order to answer inquiries from clients

Other Essential Skills:

You have analytical, reasoning and problem-solving skills
You have extensive planning, organizing and coordinating skills to handle multiple projects as well as perform regular duties
You are able to work in a team environment
You have computer skills and proficiency in office software such as word processing, spreadsheet and database applications

Additional Information:

Address:

1 Temporary, duration up to 12 months, 4275 King St E, Kitchener, West Region, Criminal Record Check
1 Permanent, 4275 King St E, Kitchener, West Region, Criminal Record Check
1 Permanent, 1200 Commissioners Rd E, London, West Region, Criminal Record Check

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad - definitions

Schedule:

3.7

Category:

Administrative and Support Services

Posted on:

Wednesday, March 22, 2023

Note:

In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
N-LB-196989/23(3)

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