Holt Renfrew - Toronto, ON (30+ days ago)

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Position Title:

FLSA Status:

Reports To:
Store Manager

Work Location:
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Perform Moncler Selling Ceremony and always achieves excellent sales results. Senior Client Advisors (SCA) are natural relationship builders with outstanding commercial ability, guiding each client through the brand’s values and heritage, gaining a strong understanding of their needs and creating long-term value for clients and the company. The Senior Client Advisor strives to achieve individual and team results, responsible for acting as the CEM (Client Experience Manager) and Manager on Duty. The SCA coaches and guides the sales team, sharing skills and knowledge while also ensuring the store operations are being executed to brand standard, including floor coverage.

Engage with clients and ensure the MONCLER Sales and Service standards are embodied consistently
Drive and exceed individual sales objectives including KPI’s such as Repurchase Rate, UPT, conversion and data collection by ensuring the highest level of Customer Service and quality of sales
Contribute to enhance team performances as a supervisor and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience
Supervise the sales floor, acting as CEM and floor manager
Capture quality client information in order to understand and meet client’s needs in order to build relationships and personalize future client development opportunities
Build and develop long-lasting client relationships using company’s clienteling program and initiative
Active client outreach through appointment selling including follow up of charge sends/ phone sales and after sales service
Attract new clients by acting as a Brand Ambassador through networking within the community
Support and maintain company visual merchandise presentation standards
Support in inventory preparation and execution
Work with all store teams to maintain a professional and productive work environment
Professionally interacts with all levels of Management and Corporate representatives
Effectively demonstrates and adheres to all Company initiatives (Retail Excellence and C.R.M Programs)
Ability to discuss with clients and give advice on general trends in fashion world and developments in the luxury market, enhancing the knowledge of the brand's history and values, collection proposition and product features
Additional responsibilities as assigned

3-5 Years previous experience in sales roles, in Fashion Luxury/Retail Companies
Proven excellent client service skills and commercial mindset
Previous experience in training and coaching people both in professional and non-professional contexts
Ability to drive results through others
Proficient computer knowledge (MS Word, Excel and Outlook).
Fluency & sophistication in local language, proficiency in English, while another language is a plus
Ability to communicate and analyze business needs/trends with senior leadership
Ability to work in a fast moving and dynamic environment
High flexibility and ability to adapt to different customers
Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.

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