IT MSP (Managed Service Provider) Program Coordinator

XForm IT Management - Edmonton, AB (27 days ago)

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We are looking for passionate and motivated MSP Program Coordinator that is excited to grow their career with an established locally owned IT company. The MSP Program Coordinator will assist in carrying out all facets of the client MSP Program with the help of the XForm Client Executive.

Here's what you should know if you want to join our team. The MSP Program Coordinator should:

  • Be extremely familiar with industry standard MSP tools including but not limited to O365, antivirus software, remote support tools, backup solutions, workstation imaging (virtualized), small business network configuration, server configuration.
  • Understand how Deskside support works. This role will not be focused on Help Desk or Print Services, but knowledge on the topics is an asset.
  • Have the ability to assist in solutions design based on the aforementioned technology.
  • Have relevant MSP industry experience. Your interview will be graded on your ability to demonstrate contempency on the above.
  • Be interested in an opportunity to be a part of solid growth of a small locally-owned business and be part of a business division with a strategy for long-term growth.

You ll be successful in this role if you have strong customer service skills, thrive in a team environment and enjoy contributing to the bigger picture. You will have to manage your time effectively, be detail oriented, a critical thinker, and be a problem solver. You will be on the front lines providing excellent customer service to both your internal and external customers.

We understand finding a role that aligns with your passions can be hard and finding the right company is even harder. If the description above matches what you are looking for, we would love to talk more to help you determine if our company is the right choice for you.

This is a permanent full-time position. Please attach your resume, and indicate salary expectations when applying. The job will be out of the Edmonton area. Candidate must have a valid driver's license.

About the Company:

XForm IT Management is a new concept in IT service delivery, owned and managed by a team that’s been in the IT business since 1984. We deliver support solutions: ITIL service implementation and operational managed services employing the best in today's technology and process.

Job Type: Full-time