Bilingual Customer Service Representative

Beyond Bilingual - Mississauga, ON (21 days ago)

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Gen-005

Bilingual Customer Service and Key Account Manage

With over 5,000 dedicated employees worldwide, our client is present in more than 100 countries.

A billion dollar global medical device company offering a broad range of integrated solutions.

The Group has demonstrated an enviable financial performance in the world wide medical device sector and holds a dominant position in all markets it serves.

  • Base Salary: $50K-$55K
  • Business to Business- Key Accounts
  • Bonus on meeting overall quota requirements
  • Comprehensive benefit package

Key Responsibilities:

  • Responsible for answering incoming customer calls in professional and prompt manner within a call center environment.
  • Handles high call volume of a minimum of 70 incoming calls per day and communicate directly with customers either by telephone and/or electronically.
  • Respond promptly to customer inquiries.
  • Assists customers on general product information, lead times, product availability, ship dates, freight rates, tracing shipments and providing proof of deliveries.
  • Verifies all orders for accurate pricing and terms before order entry.
  • Enters orders accurately within one day of receipt. This includes change orders, electronic orders, cancellations and credit memos.
  • Accurately enter and dispatch rental service calls within two hours of receipt.
  • Maintains daily contact with customers; handles requests in a prompt, efficient manner and communicate/ coordinate with internal departments.
  • Works flexible hours and weekends to meet business/customer needs.
  • Participates in any and all reasonable work activities as assigned by management.
  • Other Customer Service and Sales Support functions as required by the business.

Relevant Experience:

  • Minimum of 1 - 3 years customer service experience
  • Bilingual (French/English) - Strong verbal and written communication skills.
  • Computer literacy; Microsoft Windows operating systems and Microsoft Office applications.
  • Knowledge of customer service principles and practices.
  • Ability to perform data entry and communicate electronically with a strong attention to detail and accuracy.
  • Knowledge of administrative procedures.
  • Demonstrated ability to work independently with minimal supervision as well as in a team environment.

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Preferred)

Language:

  • English (Required)
  • French (Required)