Order Desk Clerk

Silver & Associates - Vaughan, ON (30+ days ago)

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Job Summary

The Order Desk Clerk communicates with customers to process all customer orders. He/she works closely with the shipping, yard and sales departments to co-ordinate delivery information of building materials to customers. Working in a fast paced environment, he/she serves as the main point of contact for all customer orders and enquiries, ensuring that customers are completely satisfied.

Job Responsibilities:

  • Act as the primary point of contact for client support and orders.
  • Process orders accurately and quickly as per the customer or as directed by the sales team.
  • Provide superior customer service on the phone and for in office visits, maintaining a friendly and professional demeanour at all times.
  • Assist with order coordination and tracking from start to finish.
  • Ensuring custom products match the customer requirements.
  • Tracking shipments in customer specific log books and handling any shipping issues.
  • Other duties as assigned


  • A minimum of 3 years order desk or customer service experience.
  • Proven ability to provide exceptional customer service both on the phone and in person.
  • Superior English both verbal and written.
  • Strong computer skills, proficient in Word and Excel. Experience working with ERP or Order Entry Software is considered a strong asset.
  • Experience within the soft wood lumber or residential construction industry is preferred.
  • Must be extremely organized and be comfortable juggling a multitude of tasks at the same time.
  • Works well individually and as part of a team.
  • Must be punctual and reliable.

Job Type: Full-time

Salary: $45,000.00 /year

Required experience:

  • Order Desk Lumber: 3 years

Job Location:

  • Vaughan, ON