Warehouse Operations Manager

NFI Industries - Toronto, ON (30+ days ago)

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The Warehouse Operations Manager is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on the management of the warehouse personnel and the implementation of warehouse action plans. This role manages a warehouse that totals between 100,000 and 500,000 sq. ft. The tracking and recording of equipment hours, assurance that equipment maintenance schedules are followed and employee meetings are conducted.

Essential Duties & Responsibilities:

Operations Management

  • Develops a strategic plan in conjunction with senior warehouse management to ensure the efficient and cost effective operation and utilization of the facility
  • Ensures efficient shipping and receiving work schedules to meet operational goals
  • Directs the operations of the warehouse supervisors and warehouse personnel
  • Oversees all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion
  • Audits compliance of both internal and external SOP’s.
  • Ensures that equipment is utilized in the most efficient manner
  • Reviews the daily work objective and determines productivity requirements to produce during the shift to meet the overall building objectives
  • Partners with other leaders to balance labor ensuring appropriate levels of staffing in regards to daily workload.
  • Matches the skill and background of personnel to work required.
  • Conducts analysis of workload compared to labor hours and equipment.
  • Plans long-term labor needs based on sales, forecasts and historical data
  • Makes recommendations to senior warehouse management on programs to improve warehouse operations.


  • Understands how day to day decisions impact financial outcomes
  • Be open to learning financial aspects of the business including, but not limited to, budgeting, forecasting, reading GL, Flash, and P&L
  • Run productivity and labor reports to analyze gaps in performance

Employee Relations/Development

  • Ensures the daily pre-shift meetings cover previous productivity, operational problems, forecasting workload and any other pertinent company information.
  • Ensures proper staffing and supports hiring for all facility operations.
  • Ensures all new employees are properly on-boarded; completing required paperwork and following a structured training schedule.
  • Produces and effectively communicate department goals and individual performance goals that ensure the facility achieves operational success.
  • Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures
  • Works with Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations.
  • Provides feedback, coaching, guidance, and recognition to enhance other’s skill development.
  • Plays an active role in employee development and talent selection.
  • Acts as a role model for the department in support of corporate mission, vision, and values.
  • Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals and make recommendations and approve annual compensation increases.
  • Exhibits a commitment to self-development by staying current on information, tools, and systems.
  • Travels to other warehouses and participates in department or company meetings, as necessary

Safety and Security

  • Ensures the safe, clean and efficient operation of the warehouse to meet service standards
  • Actively supports and participates in all safety initiatives in the facility
  • Implements safety and sanitation schedules that ensure the facilities compliance with corporate, OSHA, FDA, AIB or ASI standards.
  • Performs safety observations to coach employees on safety procedures
  • Implements the necessary improvements to procedures and facility to prevent re- occurring accidents.
  • Prevents associate incident and injury by overseeing accident investigations, assessing root cause analysis and implementing necessary improvements
  • Responsible for the management of equipment and coordinates the maintenance of equipment with local vendor.


  • Bachelor’s Degree in Supply Chain, Business or related field preferred
  • 5+ years of supervisory experience in a warehouse or distribution environment
  • Experience with Warehouse Management Systems (Manhattan preferred)
  • Working knowledge of Microsoft Office applications
  • Working knowledge of warehouse / mechanical equipment
  • Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary
  • Ability to work in fast paced environment.
  • Ability to handle changing priorities and use good judgment in stressful situations
  • Experience with seasonal work forces is a plus, but not required.
  • Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.
  • Excellent talent management and team building skills
  • Excellent verbal, non-verbal, and written communication skills
  • Excellent customer service skills specifically with external clients
  • Excellent analytical and mathematical skills
  • Chemical and regulatory experience.


  • Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
  • Must be able to stand/walk for up to 10-12 hours.
  • Lift and move totes up to 50 pounds.
  • Regular bending, lifting, stretching and reaching both below the waist and above the head.
  • Walking in and around area with great frequency; facilities are over a quarter mile (400 metres) in length.
  • Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations.

To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement with NFI is in place. In the event a candidate who was submitted outside of the NFI agency engagement process is hired, no fee or payment of any kind will be paid.

Job Type: Full-time