Nordic Sport Instructor (Cross Country and Biathlon) – Whistler Olympic Park

Whistler Sport Legacies - Whistler, BC (30+ days ago)

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Whistler Olympic Park is an outdoor recreation destination, a training and competition site for all Nordic winter sports, and a legacy venue of the 2010 Olympic Winter Games. In the winter, the park offers cross-country skiing, snowshoeing, biathlon, tobogganing and more, in summer, Olympic experiences such as biathlon and e-bike tours and self-guided hiking and sightseeing are available. As we are a non-profit organization, all proceeds from recreational offerings and ticket/pass sales go directly towards growing sport and supporting Nordic athletes.

Nordic Sport Instructor delivers coaching, instructional and educational cross country ski and / or biathlon programs to guests of Whistler Olympic Park (WOP). Reporting to the Supervisor, Sport School duties include excellent customer service and assisting clients in selection of products or services that most appropriately meet their needs. Seasonal Casual role requires the flexibility to assist the team with other activities or initiatives including the ability to work weekends, evenings and holidays.

Instruct individuals, groups, and children in all WOP products including cross-country skiing, classic and skate, and/or snowshoeing, and other activities
Work cooperatively with clubs, sport user groups, and volunteers to delivery of community sport programming
Collaboratively liaise with all venue colleagues including Guest Services
Ensure a safe and inviting environment for activity participants and guests
Adhere to safe operating procedures within the functional areas
Foster a strong culture of health and safety; work with Human Resources, and Safety to ensure that all WorkSafeBC and Technical Safety BC requirements are met
Assist in general up-keep of the Sport School areas, including the daily set up of indoor/outdoor equipment
Develop a high level of product knowledge to promote WSL products and services including day-tickets, season passes, instructional programs, and rental equipment
Assist team with the execution of special events as required
Preparation and tear-down of instructional and coaching areas
Knowledge of WSL product and services to assist promotion and cross-promotion when interacting with guests and clients
Assist team with other duties as assigned or required, including operation of the rental shop, guest services, and operational requirements such as snow clearing
Carry out snow shoe trail grooming and maintenance as directed
Interact with volunteers to ensure their inclusion in department team
Carry out Whistler Sport Legacies’ customer service philosophy AIM: All Interactions Matter
Assist team with other duties as assigned or required

Maintain individual/group attendance and achievement records
Assist with issuing of rental equipment

Job Requirements/Qualifications:
Experienced and skilled cross-country skier with ability to perform both classic and skate techniques

One or more of the following certifications is required:
Canada Association of Nordic Ski Instructors (CANSI)
Cross Country or Biathlon Canada’s National Coaching Certification (NCCP):
Community Coaching Introduction (ICC)
Community Coach (CC)
Competition Coaching: Introduction – Learn to Train (CCI-L2T)
Biathlon Bronze Coach, Silver Coach, Gold Coach, OR Competition Development
Experience working in a customer service oriented position required
Firearms Possession and Acquisition License (PAL) an asset
Satisfactory criminal record check is mandatory prior to commencement of employment
Valid BC Driver’s License an asset
First Aid certification is preferred
Experience volunteering and/or working in a volunteer organization such as a not-for-profit sport organization an asset

Experience or skills in snowshoeing, biathlon, ski jumping, and Nordic combined an asset
Ability to safely guide participants through ski lessons and physical activities
Willingness to assist other team members (perhaps outside the department) as needed and requested
Passion for exceptional customer service is essential

Physical Requirements:
Reliable winter transportation as WOP is not serviced by public transit
Ability to work outdoors for long periods of time in variable winter weather conditions
Ability to stand for long periods of time
Must be able to lift up to 50lbs

Job Application Process:
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