IT Support Specialist

Discount Computers - Bancroft, ON (30+ days ago)

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We're looking for dedicated individuals to provide personalized service and help maximize customer experience.

Responsibilities:

Ensure all customers are assisted in a friendly, prompt, professional and ethical manner

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  • Provide product troubleshooting, diagnosis, and repair on (but not limited to) the following products: Notebooks, Desktop PCs, Tablets and peripherals
  • Understand and uphold all policies and procedures
  • Other duties as assigned
  • Troubleshoot system and network problems and diagnose and solve hardware or software faults
  • Provide support, including procedural documentation and relevant reports
  • Set up new user accounts and profiles and resolve password issues
  • Prioritize and manage many open cases simultaneously
  • Test and evaluate new technologies and find new innovative ways to help with job efficiency

Qualifications:

  • At least two years of successful organizational experience required
  • Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members
  • Working ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
  • Working ability to work under demanding time constraints and production goals
  • Possess working analytical, problem solving and decision making skills
  • Proficient customer service skills
  • Working knowledge of Microsoft Operating System; specifically Win7 and Win10
  • Working ability and willingness to learn new products and services in a timely manner
  • Knowledgeable and willing to learn current and future technology and solutions
  • Having a working knowledge of common information technologies and systems

Job Types: Full-time, Part-time

Salary: $55,000.00-$60,000.00 per year

Benefits:

  • Casual Dress
  • Company Pension
  • Dental Care
  • Discounted or Free Food
  • Life Insurance
  • On-site Gym
  • Paid Time Off
  • Vision Care

Schedule:

  • Monday to Friday

Experience:

  • IT Support: 1 year (Preferred)