1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5
The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.
Why is this role important?
The Senior Coordinator, Communications for Customer Care is responsible for supporting the Customer Care team with internal and external (customer facing) communications that represent the company in a professional manner. The deal candidate will develop statements for both oral, written and social media communication. These statements will instill confidence in our customers who have shared their concerns regarding shopping experiences, loyalty membership and product issues. This involves dedication and passion for customer service with solid understanding of the retail and loyalty business and customer satisfaction. They will engage the appropriate stakeholders and keep them engaged to deliver the appropriate response in a timely manner.
What You'll Do:
Prepares oral, written and social media communication responses (work with translation department for document translation) and post accordingly for the respective teams.
Liase with Public Relations and various business units to obtain positioning statement information
Provide support to Senior Customer Service Representatives and on their written communications and escalated correspondence
Maintain clear communication and positive relationships with both internal and external stakeholders.
Assist with special / tasks projects as required.
Support rapid response processes to ensure the company anticipates and/or responds rapidly and effectively to any situation requiring an urgent response
Stay on top of industry issues and relevant industry, market and competitor news to be ready to respond quickly.
Proactively seek information regarding trends, references in media in order to be prepared for incoming inquiries from customers.
Maintain Salesforce and SharePoint
Create and Update Knowledge Article requests within the allotted Service Levels
Support with any additional customer care duties
What You'll Need:
Post-secondary education (Major in Communications, PR or Business an asset)
3+ years of related experience including expertise with various social media channels
Highly organized, able to prioritize effectively and work independently in a fast paced environment. Able to handle challenging timelines
Experience in Corporate Communications or Public Relations is preferable
French communication skills are considered an asset
How You’ll Succeed:
At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Type of Role:
Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.