Assistant Director, Ministerial Services and Operations

Canada Revenue Agency - Ottawa, ON (30+ days ago)

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About the job
This poster could be used to staff multiple positions. Below is a description of the anticipated jobs that are to be staffed:

1. The manager of the speechwriting, events and dockets team is the conductor of a very busy and visible team. From the production of ministerial and senior executive speeches for events in both official languages, to the delivery of flawless ministerial events with hundreds of moving parts, to providing oversight to the coordination of communications products approvals, the incumbent of this position requires a skilled hand and must enjoy being a multitasker.

2. The manager of the media relations leads a small team of public affairs professionals who are committed to providing timely and high quality responses for over a thousand media inquiries every year. The manager also leads the charge in pitching CRA success stories (yes there are great tax stories to be told!) to reporters and editors and helping train subject matter experts to be spokespersons and to help tell the CRA’s story to Canadians.

3. The manager of public environment monitoring and analysis team keeps agency staff informed of relevant content on traditional and social media channels. The team monitors and analyzes a wide range of information and data sources and produces a variety of reports and scans to keep up-to-date on topics of interest in the media, social media and other public spheres, and to identify emerging trends and issues in the public domain. It also conducts research and analysis to better understand how tax-related information is reaching taxpayers and anticipate the impact of CRA communications. Through its work, the team helps the Agency better understand the environment in which it operates and the needs and behaviours of taxpayers, identify emerging issues, and measure the effectiveness of CRA communications.

4. The manager of the Coordination and Planning team leads PAB’s Quick Response capacity, which has been put in place to manage high-risk public issues that can negatively impact the Agency’s, the Minister’s or the Commissioner’s reputations. This work also includes developing and maintaining an evergreen Agency-wide crisis communications plan. The team champions and works to strengthen the Agency’s Issues Management Network and to manage the Issues Management Report, a key document that tracks ongoing issues.

5. The Director of executive correspondence and language services division ensures that all the branches adhere to the Minister and Commissioner of Revenue’s standards for high-quality, accurate, and timely processing of correspondence and for developing and maintaining the WebCIMS correspondence tracking system for the Minister, Commissioner and the Agency. In addition, the division is responsible for making sure that its teams provide reliable and timely language services to employees across the Agency on both internal and external communication products and for negotiating contract terms with our external translation provider.

Language requirement: Bilingual imperative CBC/CBC

The pool established from this staffing process may be used to staff similar positions.

You may contact the person/email listed at the bottom of the notice to obtain a copy of the work description.

Come work for the CRA, one of the Top 100 Employers in Canada!

To apply
Who can apply

Persons living in Canada and Canadian citizens living abroad.

Please note that this process will be used to staff positions in Ottawa, ON only. If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.

Qualified members and former members of the Canadian Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

Essential staffing requirements
To be eligible, you must meet the following requirements.


  • Successful completion of a secondary school diploma or CRA-approved alternatives*
  • CRA-approved alternatives to a secondary school diploma include:
  • a satisfactory score on the CRA-approved test (General Intelligence Test – GIT 320 – Pass mark 80); or
  • an acceptable combination of education, training and/or experience.

Have experience in:
  • Experience* in leading complex** files that require coordination, consultation, and collaboration with internal and external stakeholders.
  • Experience* in managing human resources, including work planning, following up on deliverables, monitoring performance, and providing feedback.
  • Experience* in providing advice and recommendations on sensitive issues to senior management (within the public service at the director level and above and also in the private sector at the director level and above).
  • Experience* working in fields relating to communications, public affairs, or journalism.
  • Experience* working in communications issues management and/ or crisis communications.
  • Experience is normally associated with the performance of these functions as part of the major job duties accomplished for a period of 6 months within the last three years.
**Complex is defined as consisting of different elements which are diverse and intertwined, and may pose risks to the organization for non compliance.

You will also be evaluated on your ability to communicate effectively in writing, using plain language via your questionnaire.

If you have spent time in developmental assignments, please provide details and time frames of your assignment(s). We will consider each situation individually to determine if you meet the staffing requirements.

You must upload your education credentials in the education section of your candidate profile and submit all required documents by the closing date and time of this poster. Failure to do so can result in your application not being considered further.

The essential staffing requirements indicated below will be assessed during the process and may be used to identify candidates for positions. Asset staffing requirements may also be assessed during the staffing process and may be used to identify candidates for positions. You will be notified in advance of any asset requirements to be evaluated.

  • Performance validation
  • Second Language Evaluation

  • Ability to prioritize, manage projects and meet tight deadlines within an environment with evolving priorities
  • Ability to communicate effectively in writing, using plain language principles
  • Ability to deliver concise and effective verbal briefings
  • Ability to analyze and summarize complex information
  • Ability to lead a team to deliver results effectively under pressure
  • Ability to work effectively with others
  • Judgement

Any asset staffing requirements indicated below may be applied/assessed at a later date and may be used for appointment.


A degree or a diploma from a post-secondary institution.


  • Experience in providing strategic advice to ministerial staff.
  • Expérience in project management.
  • Experience in providing linguistic (translation, editing) services.
  • Experience in coordinating ministerial events or significant public announcements.
  • Experience in speechwriting.
  • Experience in managing media relations, including proactive media outreach.
  • Experience managing a team of individuals in the fields of media monitoring or public environment analysis.
  • Experience monitoring and analyzing various segments of the public environment, including print and online news media and social media platforms.
  • Experience managing contracts with non-government suppliers.
Other Staffing Requirements

  • Additional education or training
  • Budgetary considerations
  • Duration of appointment
  • Start date
  • Minimize business disruption
  • Employment Equity
Conditions of employment

  • Reliability/Security (Reliability Status, or Secret)
  • Willingness to work overtime on short notice
  • Willingness to work on evenings and/or on weekends
  • Some positions may require you to physically work from 555 Mackenzie Ave., Ottawa, ON
Want to know more?
We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. To find out more, consult employment equity, diversity and inclusion at the CRA.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Preference for appointment will be given to veterans, Canadian citizens and permanent residents.
Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.


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