Client Success Manager (15 month contract)

Shoppers Drug Mart - Toronto, ON (30+ days ago)

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Location:
243 Consumers Road, Toronto, Ontario, M2J 4W8
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Why this role is important?

The Health Solutions team works collaboratively with Canada’s leading employers, insurance companies and benefits advisors to drive innovation in drug plan management and employee wellness. In the face of rising benefit plan costs, employers must look for innovative solutions that manage costs and prioritize employee productivity and experience. The Health Solutions team leverages Shoppers/Loblaw’s strong industry partnerships, drug expertise and unmatched retail assets to deliver programs that enable employers to provide their employees with the solutions they need to live life well.

We are hiring a Client Success Manager (15 month contract)

Reporting to the Senior Director, Workplace Wellbeing Product (Health Solutions), the Client Success Manager will drive and manage the implementation of the Wellbeing portfolio of products and services by liaising with external clients and internal SDM teams to ensure successful launches and best possible experience with clients. The Client Success Manager supports the Business Development team on boarding new customers to the portfolio of Wellbeing Products.

What You'll Do:
Implementation Management

“Operationalize” all aspects of partner programs, acting as the link between all internal cross-functional teams
Lead implementation projects by maintaining and executing standard operating procedures through partnering with other internal cross-functional teams
Become an expert in Wellbeing portfolio of products and services, collaborate with internal teams to ensure programs are delivered with operational excellence and program value is optimized
Work closely with Business Development to ensure the smooth on-boarding of new partners
Be the key point of contact for issue resolution with internal teams across the organization
Develop, maintain, and report on service level metrics
Focus on continuous improvements and best practices to drive operational excellence, and deliver related recommendations
Collaborate with Marketing, other business units and external agencies to support client communications during onboarding process
Participate in and lead select client meetings
Product Management & Marketing Support

Work closely with Product Development and Business Development to gain and provide client input/feedback to be incorporated into the enhancement and development of programs and service s
Contribute to and update marketing materials as needed to support client needs

What You'll Need:
University degree in business or healthcare field preferred
3+ years of client management and/or project management experience
2+ years of private payer benefit management experience preferred
Demonstrated planning, project management and organizational skills
Proven client, partner or store relationship management and customer service capabilities
Ability to effectively communicate ideas and create at all levels of the organization
Quick learner: eagerness to learn and ability to rapidly assimilate new concepts and idea
Self-starter: demonstrated initiative and ability to prioritize
Creative thinker with c ontent development, strong ppt skills
Adobe Product Suite experience a strong asset.
Delivers results in a high-pressure environment with the ability to set priorities and meet challenging deadlines
Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:
Full time

Type of Role:
Temporary with Benefits (Fixed Term)
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.