Operations Associate - Bilingual

Capgemini - Mississauga, ON (30+ days ago)

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About Capgemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

Visit us at www.capgemini.com. People matter, results count.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law


Candidates are expected to provide accurate anddetail oriented work in the fast paced environment of Life Insurance processes.A commitment to total customer experience values and goals, becominginnovative, and being accountable for performance metrics is necessary. Candidateswill demonstrate collaborative relationships with all clients and servicepartners, and a great level of skill and knowledge in the job.


  • Professional etiquette
  • Customer Experience Focused
  • Strong written communication skills
  • Experience using Computer Systems. (Windows, MS Office, etc.)
  • Solid typing skills and the ability to incorporate spelling/grammar checking software
  • Ability to adapt and learn new processes continually
  • Sound decision making skills
  • Excellent time management and organizational skills with ability to multi-task
  • Ability to manage workload and meet deadlines/ SLAs


  • Post-Secondary College / University Degree or equivalent
  • Experience with data entry and document review


Ability to

  • Read and interpret documents such as policies, forms, financial information and procedural manuals.
  • Write routine correspondence via letters and email to clients, brokers and internal staff.

Fluency in spoken and written English & French required.


· Attention to detail, time management, decision-making,interpersonal skills and adaptability/flexibility.

Job Type: Full-time


  • English (Preferred)
  • French (Required)