Case Manager

Neil Squire Society - Metro Vancouver Regional District, BC (30+ days ago)

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Neil Squire Society is a Canadian national not-for-profit organization that empowers Canadians with disabilities through the use of computer-based assistive technologies, research and development, and various employment programs. Headquartered in Burnaby, BC, Neil Squire is presently hiring a Case Manager for the YWCA WorkBC Program, a project funded by the Ministry of Social Services.

Our Society operates many programs throughout BC and Canada. Our Case Manager will work closely with the YWCA in their WorkBC Employment Services program, which includes service delivery to clients located in the Tri Cities area. Integrated Case Management (ICM) is strongly desired.

Key Duties and Responsibilities:

  • Conduct formal needs assessments through a structured interview process to jointly identify and priority issues that are keeping the client from achieving employment
  • Develop personalized plans that address client’s needs and make use of the targeted services available within the ESC, and make referrals to community resources as needed
  • Monitor client progress by reviewing activities, learning outcomes, and results on an agreed upon schedule and communication medium
  • Review, revise and update action plans as necessary to enhance self-sufficiency and sustainable labour market attachment
  • Ensure the client achieves employment (or community attachment) in a timely manner
  • Utilize the integrated case management system (ICM) to capture client data and to evidence qualitative and quantitative outcomes
  • Write client progress notes, follow up reports and success stories
  • Open, maintain and close client files using the ICM
  • Understand and complete work in accordance with WorkBC policy, and YWCA performance expectations
  • Determine client need and eligibility and administer financial supports when appropriate
  • Complete necessary documentation and prepare financial reports as required
  • Ensure client activities are based on need and fall within the scope of the budget parameters
  • Ensure billing milestones and employment sustainment targets for the program are met on an individual basis each month
  • Attend and contribute to team meetings
  • Communicate effectively with service providers, funders, internal stakeholders and clients
  • Perform other related duties as requested, including providing back up and client services in the Self-Serve Area, Facilitation and Job Placement or Job Sustainment Services

Qualifications and Experience:

  • A post-secondary degree, certificate or diploma in a relevant field (career or employment development, counselling, social work, sociology, psychology, human services, education), or a certificate or diploma or course work in related fields, or a combination of training and experience in an area related to the program
  • Experience working with individuals with complex barriers and a broad range of cultural backgrounds
  • Sound knowledge of the Employment Insurance Act, BC Employment and Assistance program and WorkBC employment services policies
  • Knowledge of motivational interviewing
  • Experience Job coaching/counselling
  • Excellent interpersonal verbal and written communication skills
  • Ability to work cooperatively in a team environment
  • Proficient in Microsoft Windows operating system and Microsoft Office software such as Word, Excel, Access, Outlook, the Internet and Integrated Case Management system (ICM)
  • Experience providing customer service and resolving issues both in person and in a virtual service delivery environment
  • Experience with reviewing and assessing training applications and referral streams
  • Experience conducting and interpreting client needs assessments, coaching and mentoring clients
  • Experience building partnerships with employers, community agencies and other stakeholders
  • Experience developing mutually agreed-upon action plans and monitoring progress while assisting individuals to move towards labour market attachment
  • Experience negotiating financial supports and assessing the financial needs of the client within the limits of WorkBC policy and assessing appropriate taxes
  • Experience building relationships with trade associations such as the Industry Training Authority, and Indigenous Skills and Employment Training Strategy (ASETS)
  • Extensive knowledge of training programs
  • Experience de-escalating and maintaining composure in high-stress situations using Nonviolent Crisis Intervention certification
  • Ability to speak a second language will be considered an asset (Farsi, Mandarin, Cantonese, Punjabi, Vietnamese and Tigrinya)
  • Other Requirements:
  • Current and satisfactory Criminal Record Check required
  • Able to work different shifts at WorkBC Centres in Greater Vancouver


YWCA WorkBC Sites

Reporting to:

WorkBC Senior Manager

Additional Information:

  • Work Schedule – Monday to Friday, 37.5 hours week
  • Salary range: Competitive with market
  • Application Deadline: asap

To Apply:

Please forward a resume and cover letter indicating Case Manager to the attention of Administration Manager.

Only shortlisted applicants will be contacted. Thank you to all that apply.

Job Type: Full-time