Associate Director, Client Analytics

LoyaltyOne - Toronto, ON (30+ days ago)

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About the Analytics & Insights Group

The Analytic & Insights Group at The AIR MILES® Reward Program provides world class analytical solutions through the delivery of insights that enable our clients to build stronger mutually-beneficial relationships with their customers. The group works directly with the sponsors of the program as well as internal business managers to ensure the successful partnering with our clients.

Why work with us?

The AIR MILES Reward Program Analytics & Insights practice is growing significantly and we are looking for a seasoned Associate Director, Analytics & Insights to join our team in Toronto. We are looking for a proven analytics leader with sound leadership skills, polished business & political acumen, expert CRM analytics knowledge and diplomatic client services skills. The Associate Director plays a critical client-facing role in translating the client’s business objectives into analytics agenda for the team to execute. The Associate Director, Analytics & Insights and the Client Lead, Client Services are the co-leaders with joint accountability in strategic planning, marketing strategy development and day-to-day delivery management for all clients in their assigned client portfolio.

What will you be doing?

Act as SME in customer/loyalty analytics, driving thought-leadership to solve complex business challenges for program partners

Co-lead the delivery & implementation of the annual account plan with client lead

Develop and oversee delivery of strategic analytics plan for partner portfolio

Enable the Client Services team to fulfill Profit & Loss metrics by guiding team to provide actionable data-driven customer insights

Oversee delivery of best-in-class descriptive, predictive & prescriptive analytics

Engage appropriate cross-functional resources to define & solve partner’s key business needs

Forge relationships with senior level leaders internally and within external partner’s businesses

Present analytics proposals, solutions & key insights/recommendations at strategic level

Attract, inspire & develop a team of talented analytics professionals across multiple geographies

Oversee associate training & development budget and execution of internal training activities

Coach team in day-to-day portfolio management, resource planning & negotiating priorities

Coach team to live out the Analytics & Insights team vision, values and culture

Ensure team is leveraging latest analytics tools & technologies to reduce speed to insight

Cross-share best-practices within internal LoyaltyOne analytics team

Contribute to business development activities as an analytics SME

What will you bring?

Experience delivering/managing campaign execution & measurement, customer segmentation/lifecycle, merchandising analytics and/or market research

Experience delivering analytics for retail industry; grocery specific considered an asset

Hands-on experience SQL, SAS, R, Python, Data bricks, tableau, Qlik, Power BI and/or equivalents preferred

A compelling storyteller that can drive better decision making through insights

Exceptional organizational, time management and project management skills with

Strong business/political acumen to work diplomatically with clients & internal stakeholders

Assertiveness, resilience & adaptability when working in ambiguous, challenging situations

Fluency in both English & French considered an asset