Youth Community Support Program Manager

Boyle Street Community Services - Edmonton, AB (13 months ago)

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REPORTS TO: Director of Programs

SALARY RANGE: $54 814 – $64 486/year

HOURS: 37.5 hours/week

JOB ID: 19-024BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at:, please consider joining our team.

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.


Mission: To provide community-based intensive treatment that is empowering, collaborative, and client-centered for youth and their families who have frequently accessed tertiary services without experiencing functional improvement.

Vision: To see youth thriving in supportive communities.

Philosophy: To deliver holistic support for youth recovery in a safe, respectful environment, where youth and families are included and valued. The positive identities of youth and families are supported by recognizing their skills, strengths, successes and resources.

Job Purpose:

The operational leadership and day to day management of our Youth Community Support Program at Boyle Street Community Services in conjunction with Alberta Health Services.

The Youth Community Support Program (YCSP) Manager will take a lead role in overseeing the implementation of strategic planning and thinking, evaluation, accreditation, staff training, staff supervision and policy maintenance in YCSP.


  • Oversee all areas of facility management of the Outreach office space, including maintenance contractors, occupational health and safety requirements and maintain accreditation requirements
  • Manage program operational cycle and service delivery to achieve program goals and outcomes.
  • Works jointly with Human Resources to recruit new program personnel.
  • In consultation with staff, assess infrastructure, framework and key process that will ensure best practices, scope of responsibility and quality programming are clearly outlined and followed.
  • Engage with the partnership to represent, discuss and implement action items with a view to improve services for the participants.
  • Supervise the Assistant Manager and frontline staff of the YCSP program.
  • Debrief and follow-up critical incidents and/or crisis situations in conjunction with Assistant Manager as required to provide support, ensure protocols were followed and minimize future incidents.
  • Manage budgets, funder requirements and reporting deadlines.
  • Develop, implement and evaluate program policies and procedures. (Both within the partnership and Outreach documentation that is required.)
  • Maintain a process for reviewing Critical Incidents and follow-up with recommendations through the partnership.


Education: Degree or Diploma in Human Services or a related field.

Skills, Abilities and Attitudes:

  • Aptitude and skill in computer use.
  • Strong leadership, teamwork and organizational skills along with effective interpersonal and communication skills.
  • Non –judgmental, empathetic, creative and enthusiastic qualities.
  • Broad knowledge of community resources, and ability to navigate mental health systems.
  • Program planning and evaluation
  • Individual and team conflict resolution
  • Partnership and stakeholder navigation
  • Advocacy in systems
  • Group facilitation


  • Minimum of 3 years’ experience working with complex populations, youth and families. It is expected that they maintain and are in good standing with any relevant professional bodies they may be members of.
  • Leadership role working in multi-disciplinary teams
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: Until Suitable Candidate is Found

To Apply: Please submit your resume and cover letter. In the cover letter please state how you heard about this position.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

Job Type: Full-time

Salary: $54,814.00 to $64,486.00 /year


  • working with complex populations, youth and families: 3 years (Required)
  • Supervising front line staff: 2 years (Required)


  • Edmonton, AB (Preferred)


  • Child Intervention Check within last 6 months (Preferred)
  • include a cover letter as requested (Required)
  • Driver's Licence and reliable vehicle (Preferred)
  • Criminal Record Check within last 6 months (Preferred)