Associate Program Manager

Shoppers Drug Mart - Mississauga, ON (30+ days ago)

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1685 Tech Ave, Mississauga, Ontario, L4W 0A7

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Why this role is important?

Associate Program Manager

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!

Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

We are hiring an Associate Program Manager

You are responsible for supporting the Senior Program Manager with client relationship management and the ongoing management of specialty drug programs. You have a strong understanding of operational flows, market information, and program performance and are able to lead internal teams to ensure program deliverables are achieved. You are responsible for managing various aspects of manufacturer programs based on product lifecycle, complexity of services, client requirements, and product performance in market.

What you will do:
Support the day-to-day program needs through collaboration with Senior Program Manager and other departments as necessary
Prepare for and attend regular client meetings in order to provide relevant and timely program information and updates
Work with various internal departments to manage and facilitate program implementations and enhancements
Conduct/coordinate analysis of programs or specific project performance measures for presentations to clients and internal staff
Manage and coordinate special projects as assigned by the Senior Program Manager
Support Program Management team by collecting vital program performance information, relaying information/changes to affected internal departments, and proactively identifying program efficiency opportunities
Organize and conduct training presentations and other meetings involving internal departments, clients, healthcare professionals, patients, or other external parties
Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.

What you will need:
A University degree or equivalent industry-related experience
3-5 years’ account coordination experience, preferably in a healthcare field, and/or previous pharmaceutical brand management experience or equivalent
Excellent written and verbal communication skills required
Proven ability to work in a fast paced, entrepreneurial environment
Excellent time management, organizational, and a keen attention to detail are required
Must work well under pressure, with changing deadlines from external forces, changing priorities, and projects with multiple individuals within the organization
Previous reimbursement, customer service, or clinical experience are assets

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:
Full time

Type of Role:

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.