Group Service Manager

Cervus Equipment - Mississauga, ON (30+ days ago)

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Cervus Equipment is a world-leading equipment dealer, powered by iconic brands and unrivaled support.

With more than 60 dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support. Our customers count on Cervus to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brands John Deere, Peterbilt, JLG, Clark, Sellick and Doosan.

At Cervus Equipment we believe great companies are built by great people - and for them. We strive to design a better way to work with employees to help them maximize productivity and achieve their potential. It starts right here with people like you. At Cervus, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success. Our goal is to build a strong team of unique talents and perspectives and we welcome your ideas on how to make us even better. In your efforts to achieve, learn and grow, we will support you all the way. If you're motivated by success for yourself and your team, you belong with Cervus Equipment. Join our growing team and build your career with Cervus.

The Group Service Manager is responsible for providing overall management and leadership to the dealership service operations. Reporting to the General Manager, you will bring proven expertise and responsiveness to the table every day on a team dedicated to unparalleled partnership and unwavering relationships with our customers, OEM partners and employees. You are passionate and committed to our current and future success in the ever-changing world of work. This career opportunity offers earnings potential along with exposure for career advancement.

What does this role look like to you?

Work with Branch and Service Managers to develop marketing programs to expand service department offerings in an effort to increase sales and gross margins
Direct involvement with Major Accounts, through regular communication with both Peterbilt and Customers – resolving issues as they arise ensuring customer satisfaction
Optimize processes that will result in benchmark efficiency, productivity, growth and return on sales
Work closely Branch Managers and Service Managers to develop accurate yearly budgets and implement Service Department policies and processes. Ensure quality controls are in place and continually improving for all internal, warranty and retail work
Ensure division's goals for productivity and performance are being met. If not undertake actions to develop a recovery plan
Ensure manufacturers training, tooling and customer service targets are met or exceeded
Ensure Provincial Department of Transportation Safety requirements for field service vehicles and operators are being met
Oversee Warranty Operations, maximizing recovery on all related operations. Direct and mentor Dealer Technical Communicator.
Review monthly income statements with Branch and Service Managers to develop action plans for meeting and exceeding targeted revenues and gross margins, appropriate expense levels, and efficient use of all resources.
Monitor Service departments and all activities while keeping apprised of significant developments in the branches, and interact effectively with all branch roles
Provide ongoing leadership and vision, always searching for new business opportunities and developing future growth of the company.

What are we looking for?

Bachelor's degree in Business Management or a minimum 5 years business management experience
Excellent work ethic, motivation and leadership skills
Industry knowledge and/or knowledge of OEM & competitors
Customer focused, comfortable with conflict resolution and driven to grow service sales through direct customer interaction
Confidence and presence to influence change, drive continuous improvement and make objective decisions
Work in a team environment with Service Managers and Branch Managers with travel to branches on a regular basis (overnight may be required)
Advanced understanding of financial principles relative to Service Department operations and ability to analyze and interpret internal reports.
Attention to detail but still able to understand the big picture

What's in it for you?

Working for a world-leading equipment dealer.
Received the Standard of excellence Platinum Oval Award in 2018 for four of our dealerships, for a fifth consecutive year.
A competitive base salary, plus incentives!
A company vehicle (fuel and maintenance are covered)
A generous Employee Stock Purchase Program, matching begins after one year
An awesome health, dental and optical benefit package
An exceptional work culture
Opportunities for growth in your career as the Cervus organization expand
Acquired Deermart Equipment in Red Deer, AB in 2018
Opening of a newly built John Deere dealership in Panoka, AB in 2015
Acquisition of 12 Peterbilt dealerships in Ontario in 2014 and opened 3 new locations since the acquisition