Advisor, Technical Training

EPCOR Utilities - Edmonton, AB (30+ days ago)

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Clean water and reliable energy are at the heart of what we do. We proudly keep the lights on and the water flowing in over 100 communities across North America. With a rich 125-year history, EPCOR has ambitions to be one of North America’s premier providers of essential services, and we have the top employer and sustainability awards to prove it. If you’re looking for new opportunities, people who care and work that matters, apply today to find a career where you matter more. Check out to find out more.

Brief Description

We’re looking for a self-motivated, collaborative advisor who is passionate about technical training to join our team!

As the Advisor, Technical Training, you will be accountable for the design, development, and implementation of technical training curriculum. You will write, develop and implement course materials, (eg. leadership guides, procedures, quizzes), competency based assessments and practical exercises to meet EPCOR’s training and development requirements. In addition, you will create learning, curriculum and development solutions that meet or exceed clients' needs by maintaining a business focus, using adult learning principles, involving subject matter experts, and using best practices in instructional design. As a key function of the role, you will also provide leadership and facilitation, using project management skills in order to build consensus on the content and/or delivery of learning products.

Detailed Description

Reporting to the Manager, Training Development, you will be accountable for (but not limited to):

Analyzing and evaluating requirements to determine appropriate training solutions to meet the learning needs of varied audiences. Collaborating with subject matter experts (SME), industry peers, and vendors; utilizing business, adult learning, and instructional design strategies and translating requirements into appropriate training solutions.
Developing technical learning products, programs, and materials tailored to various audiences with consideration to appropriate delivery methods. Ensuring alignment with legislative and corporate standards and EPCOR’s compliance and conformance training requirements. Facilitating or deliverying classroom courses to business areas.
Acting as a subject matter expert on instructional design, eLearning development and media production. Providing guidance to the team and stakeholders on best practices.
Managing and utilizing a project management framework to design documentation outlining the stakeholder objectives, learning objectives, storyboard/content outline, and technical/online learning strategy to achieve stakeholder requirements. Utilizing project management skills to drive development of deliverables by scheduling and managing timelines, validating procedure and training approvers, meeting all milestone dates, engaging and communicating with stakeholders, and seeking assistance in managing barriers or issues.
Utilizing and assisting in developing internal processes, procedures, templates, standards, branding guidelines, and best practices for designing and developing learning products.
Using technical information and presenting it in a clear, concise manner based on the audience. Facilitating and coordinating content reviews. Editing documents following standards and company branding.
Designing, researching and writing standards, procedures and other documentation for EPCOR business units.
Meeting or exceeding clients' needs by maintaining a business focus, using adult learning principles, involving subject matter experts, chairing and/or involved in focus groups or cross functional development teams, and using best practices in training design and development to deliver meaningful, integrated learning products. Providing guidance and support to SMEs facilitating classroom training.
Maintaining a healthy, safe and accident free work environment.
First-contact troubleshooting and resolving technical issues and escalating when necessary. Collaborating with IS and other training teams (when needed) to find solutions to technical challenges with eLearnings, LMS and other technical products.
Creating and maintaining information on internal SharePoint sites and related intranet sites.
Job Requirements

The successful candidate will possess the following qualifications:

Completion of a two-year post-secondary diploma in the area of education, instructional design, technical writing, training and development, communications, or film/TV/digital media. Direct work experience may be accepted in a developmental position.
A minimum of 4-6 years of directly related experience in designing, developing, writing, editing, and managing training curriculum (both online and instruction-led) and procedures. A developmental position may be considered for applicants with at least 2 years of related experience.
Experience in a utility, regulated environment and/or construction industry is preferred.
Valid Class 5 Alberta Motor Vehicle Operator's License (with 6 or fewer demerits). Some local travel will be required. A Driver Abstract will be required.
Experience in adult education principles, class room delivery and/or facilitation would be an asset.
Knowledge of developing Health, Safety and Environment training materials would be an asset.
Advanced verbal and written communication skills, including superior writing, proofreading, and editorial skills are required.
Intermediate and/or advanced Microsoft Office Suite, including SharePoint skills.
Basic knowledge and use of learning management systems including Oracle.
Knowledge and applied experience with video (i.e., Camtasia) and audio (i.e., Audacity) editing suites and Adobe Pro, Adobe Captivate, and Adobe Photoshop is required or an equivalent suite of eLearning and graphics editing products.
Familiarity with digital photo and video camera use.
Interest and aptitude in all types of media: graphics, animation, text, audio, still graphics, photos, video and 3D models.
Basic knowledge and use of Audacity, Adobe Acrobat, Adobe Illustrator and Microsoft Visio will be considered an asset.
Demonstrated experience and competency in the following areas:
Producing technical documents with the intended purpose of meeting learning objectives.
Developing training and instructional materials for adult learners.
Reviewing documentation to ensure clarity, completeness, accuracy, and overall quality.
Producing materials in accordance with set standards, guidelines, and templates.
Collaborating with internal customers and facilitating stakeholder interactions to gain a strong functional understanding of the source information.
Defining and following documentation standards and adult learning principles.
Possessing a strong work ethic and working independently and as part of a team.
Organizing large amounts of information.
Prioritizing across simultaneous deliverables under tight deadlines with a concern for client and business goals.
Extensive planning, organizational and problem-solving skills.
Capable of applying an analytical process to projects along with attention to detail
Comfortably and actively researches and finds resources and support materials to solve immediate technical challenges and to grow long-term technical capabilities.
Additional Details

Jurisdiction: CSU52

Class: T2

Wage: $42.27 - $50.42/hour

Hours of work: 40 hours/week

(Final Wage and Step will be determined at the time of selection and is based on a combination of factors as outlined in the Collective Agreement that may be found online.)

Commencing with your first day of employment as a permanent EPCOR employee you will enjoy a variety of benefits, such as:

Competitive salary
Annual incentive (bonus) pay program
Paid vacation
Flexible benefits plan
Five paid personal days off each year
Access to internal and external career development programs
Financial support for personal development
Pension Plan
Financial support for employee wellness
Career opportunities in a wide variety of disciplines and operational areas
Financial support for charitable organizations that employees contribute to

Please note the following information:
A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
If you are being considered for a driving position, a current 5 year commercial Driver Abstract will be required.
A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.