Supervisor, RS (Front of House)

Maple Leaf Sports & Entertainment - Toronto, ON (29 days ago)

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POSITION OVERVIEW

As a valuable member of the RS team, you will deliver winning food and beverage service to our guests at all times by living our Vision and Values.

RESPONSIBILITIES

Lead by example and provide ongoing coaching / training / motivation to the Real Sports restaurant team
Work with the restaurant manager to prepare and organize seating plans
Ensure pre-opening duties are completed and staff are assigned sections
Verify the accuracy of incoming deliveries; ensure they are properly secured
Assist in expediting food orders to the dining room
Ensure order discrepancies are quickly resolved
Supervise the floor during service; respond to customer concerns
Ensure closing duties are completed in an accurate manner
Document service issues and resolutions
Assist with other administrative functions including employee performance reviews
Accurately and efficiently administer scheduling and attendance records
Adhere to MLSE service standards and policies
Follow all MLSE Health & Safety policies and procedures
Work in compliance with the provisions of the Occupational Health & Safety Act
Perform other duties as required

REQUIREMENTS

Must be available to work evenings, weekends and holidays as required
Supervisory or management experience in a high volume restaurant is an asset
Solid understanding and practical knowledge of restaurant business principles and service etiquette
Effective team management experience
A proactive approach toward day-to-day activities and shifting demands
Comprehensive knowledge of food and wine
Competent with POS (Point of Sales)
An aptitude for identifying and assessing details
Exceptional interpersonal, and communication skills
Proven to perform well under pressure; manage multiple priorities simultaneously
Work in compliance with the provisions of the Occupational Health & Safety Act
An ongoing awareness and responsiveness to client satisfaction
An alignment with our Vision and Values which includes a positive, winning approach, incorporating integrity, confidentiality,and discretion
Strong organizational skills
A winning attitude

COMPANY OVERVIEW

Maple Leaf Sports & Entertainment (MLSE) one of the world's premier sports and entertainment companies, owns the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBA D-League), TFC II (USL) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. Its charitable arm, MLSE Foundation, focuses on funding initiatives to support youth through sport and recreational programs. In 2017 MLSE Foundation, with support of community and corporate partners, built MLSE LaunchPad, a 42,000-sq. ft. space dedicated to programming that support its four Pillars: Healthy Body, Healthy Mind, Ready For School and Ready For Work.

MLSE also owns and operates Scotiabank Arena, Canada’s premier sports & entertainment venue hosting more than 200 events each year, as well as two digital channels (Leafs Nation Network and NBA TV Canada), and has a partnership with Live Nation (the biggest concert promoter in the world). MLSE has also invested in and operates five of Toronto's sports facilities – Coca-Cola Coliseum, BMO Field, BMO Training Grounds at Downsview Park, home of Toronto FC's Academy and the First Team's practice facility, the Toronto Raptors’ training facility and the MasterCard Centre for Hockey Excellence, the practice facility for the Maple Leafs and Marlies.

MLSE’s common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Maple Leaf Sports & Entertainment Partnership will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered