Aircraft Account Coordinator (based in Calgary)

IMP Group - Calgary, AB (30+ days ago)

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It’s an exciting time at Innotech-Execaire Aviation Group. For more than 50 years, we have provided a full range of services for business and commercial aviation customers. IEAG is also a leading provider of aviation and technical support solutions with its full-service aircraft sales, management & charter group, aircraft maintenance, inspection, and refurbishment capabilities. Today, we are transforming and growing to meet the demand of OEMs, business aviation customers and airlines. We are a premier Canadian aviation company with an international presence!

If you’re looking for an opportunity to join and grow with a dynamic company, you will thrive at Innotech-Execaire Aviation Group!

Job Summary

Assure that Execaire performs to the best of its abilities its contractual obligations and commitments to our customers while assuring solid customer support, financial support, technical support, and optimization of their account. The incumbent will be responsible for a number of customer accounts.



Manage and renew internal and third party aircraft contracts and subscription services
Draft legal agreements and coordinate with Execaire legal counsel for final versions
Intimately understand all customer contracts and ensures that they are being fulfilled legally, operationally and financially
Assure proper compliance to contract terms and conditions
Manage all aircraft heavy maintenance events
Coordinate aircraft inductions and aircraft departures
Provide different types of analyses as required by customer and Execaire
Adhere to company policies and procedures

Prepare and present aircraft annual operating budgets, interim forecasts, and annual reviews
Prepare ad hoc financial reports and analyses as required by customer and Execaire
Review and issue monthly aircraft billing, ensuring accuracy, proper alignment with budget, and justification of major discrepancies
Act proactively with customers and internal departmental teams when discrepancies are likely to affect the budget

Act as the primary point of contact between the company and the customer's senior management to ensure overall customer satisfaction
Proactively lead customer support activities including coordinating and collaborating with different departments and customers to review performance and resolve issues
Provide feedback regarding services, customer concerns and cost related issues
Support the customer satisfaction improvement effort by proposing/championing/supporting process improvements affecting the customer experience

Liaise with Aircraft Sales to support additional client sales opportunities
Prepare budget proposals and agreements for potential customers
Support Charter Sales for customer aircraft charter opportunities

University degree in finance, administration, commerce
Experience in an account management/customer relations role, with a proven track record for managing multiple stakeholder relationships
5 years + relevant experience
Related experience in aviation (asset)

What you can expect at Innotech-Execaire Aviation Group:
Competitive Salary

No rotation schedule

Excellent health benefits

Retirement pension plan, matched by the company

Employee Assistance Program

Great task diversity and unique challenges

Gym Membership discount

Employee Mobile discount

IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal People, Visible Minority Groups, Persons with Disabilities and Women in occupations of positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.