Retail Supervisor – Great Canadian Gifts

Falls Avenue Resort - Niagara Falls, ON (30+ days ago)

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Why Work For Canadian Niagara Hotels?
We are a company that believes in the talent of our associates, we are dedicated to assisting them in developing their skills to advance their career. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing an unparalleled hotel experience to each and every guest. As a part of Canadian Niagara Hotels, you will also have access to an amazing medical and dental benefits plan as well as an employee discount program for hotels around the world.


Retail Supervisor Responsibilities:
Enthusiastically welcome and greet guests
Delegate tasks to Retail Sales Associates
Ensure daily sales targets are being met
Provide assistance to Hershey/Always Refreshing Soda Shop when required
Provide product information, selection, suggestion and sales
End of day billing and payment settlement
Maintaining public health, sanitation and proactive health and safety standards
Complete inventory and restock sections and supplies
Other duties as assigned

What you’ll need as a Retail Supervisor:
Experience: 1+ years’ supervisor experience required, preferably in a retail work environment

Education: Secondary School Graduate Diploma preferred

Other Qualifications:
Knowledge and conversational ability in order to effortlessly provide guest experience and encourage both cross-promotion/sales of related products
Approachable and establishes immediate credibility with guests and staff – leads all staff by example
Must be efficient and accurate with receiving, merchandising, product returns, POS, cash auditing and handling
Working knowledge of computerized Point of Sales system
Ability to work cooperatively within a team setting
Excellent interpersonal and communication skills when dealing with guests and employees both internally and externally
Employ persuasion and influence to initiate and/or resolve matters
Excellent organizational and time management skills as well as the ability to work effectively under pressure
Must be able to work all shifts including weekends and holidays
We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to or by telephone at 905-374-4446 extension 4600