Principal Program Manager

Nuance - Montréal, QC (30+ days ago)

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Company Overview / Présentation de l’entreprise:
Chez Nuance, nous donnons aux gens la possibilité d'interagir naturellement avec leurs divers appareils connectés et le monde numérique autour d'eux. Nous créons un monde où la technologie pense et agit de la façon dont les humains le font en concevant des modes d'interaction avec la technologie plus intuitifs.

Notre technologie agile utilise des analyses et des algorithmes avancés pour transformer l'inanimé en animé et transformer des processus complexes en processus simples.

Rejoignez notre équipe entreprise ... un excellent service à la clientèle commence ici. Nous concevons des assistants virtuels facilitant le service client intelligent. Les clients de diverses compagnies peuvent maintenant facilement trouver les informations dont ils ont besoin en utilisant tous les canaux qu'ils préfèrent.

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

Job Summary / Sommaire du poste:
Position summary:
Principal project manager role utilizing Agile methodologies to manage projects with resources in diverse geographical locations. The role will require the coordination of multiple functional teams to continually deliver high quality solutions within challenging deadlines. The position is within the Enterprise Agile Delivery PMO. The role covers end to end delivery all the way from Dev to Delivery into Production.

Principal duties and responsibilities:
  • Assuming the PM role across multiple cross-functional teams providing the level of support they need to succeed.
  • Planning, managing and reporting on software development projects being done by small to large Cross- functional development teams (including DevOps) spread across diverse geographies which develop some of the flagship products of Nuance.
  • Lead and motivate people in close coordination with their line managers.
  • Develop a technical understanding of the projects to be able to support the product requirements management process.
  • Manage risk and dependencies and resolves issues within and between various functional groups.
  • Manages and reports on the project dashboard including status, issues, and scope/schedule changes
  • Work collaboratively and coordinate with project team members to troubleshoot and resolve schedule or process issues on a daily basis
  • See the big picture, and take the initiative to find and fill gaps in our processes. Suggesting improvements and new areas to address to facilitate coordination and cooperation and to reduce error. Move team towards use of best practices and maximum automation.
  • Ensure the on time, on budget, and quality delivery from end to end.
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing
Knowledge, skills and qualifications –

Education: Bachelor’s Degree in Computer Science, Engineering, Math or related field.

Minimum years of work experience: 8+

Required skills:
  • A minimum of 6 years of large-scope project/program management experience.
  • 5+ years of project leadership and cross-functional coordination.
  • Experience coordinating dynamic projects with geographically dispersed teams.
  • Previous experience running software development projects with Scrum or other Agile development methodology.
  • Self-motivated with attention to detail and exceptional organizational skills with the ability to balance immediate and longer term tasks and requirements
  • Strong presentation skills, ability to cater message depending on audience.
  • Excellent written and verbal communication skills.
Preferred skills:
  • Knowledge and experience in the use of lean methodology
  • Knowledge of the Scaled Agile Framework and how it is applied
  • Knowledge of DevOps culture and principles
  • CSM or PSM certification
  • Implementation and use of Kanban
  • Use and management of Jira and Sharepoint.
  • Understanding of Six Sigma principles
Additional Information / Informations additionnelles:
In Montreal:
What we offer !

Unique environment for collaborative teamwork on cutting-edge technology:

  • Location is in the heart of downtown
  • Flexible hours
  • Transit reimbursement and parking
Contributing to and collaborating with international teams that drive innovation

  • Competitive benefit package:
  • 4 weeks’ vacation
  • 10 paid sick days
  • Bonus Plan, Group RRSP, Deferred Profit Sharing Plan, Employee Stock Purchase Plan
Award-winning Top Employer:
  • Canada's Top 100 Employers – 7 consecutive years
  • Montreal’s Top Employers – 6 consecutive years
  • Canada's Top Employers for Young People - 3 consecutive years
Ce que nous offrons!

Un environnement unique et collaboratif où vous travaillez avec les technologies de pointe :

  • Situé au cœur du centre-ville de Montréal
  • Horaire flexible
  • Allocation de transport en commun et de stationnement
  • Travail de concert avec des équipes à l’international afin de repousser les limites de l’innovation
Programme d’avantages sociaux concurrentiel :
  • 4 semaines de vacances
  • 10 congés de maladies payés
  • Régime de bonus annuel, REER collectif, Régimes de participation différée aux bénéfices (RPDB), Régime de rachat d’action pour les employés
Gagnant de prix à titre de meilleurs employeurs :
  • Canada's Top 100 Employers – pour 7 années consécutives
  • Canada's Top Employers for Young People - pour 3 années consécutives
In Waterloo:
What We Offer!

Unique environment for collaborative teamwork on cutting-edge technology:

  • Convenient location
  • Free parking
  • Flexible hours
  • Contributing to and collaborating with international teams that drive innovation
Competitive benefit package:
  • 4 weeks’ vacation
  • 10 paid sick days
  • 11 paid holidays
  • Bonus Plan, Group RRSP, Deferred Profit Sharing Plan, Employee Stock Purchase Plan
Award-winning Top Employer:
  • Canada’s Top 100 Employers – 7 consecutive years
  • Canada’s Top Employers for Young People – 3 consecutive years