Concierge

Four Seasons - Whistler, BC (30+ days ago)

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Work on a team that is built on mutual respect, collaboration, excellent service and a passion for food and wine. Four Seasons Resort Whistler is the only Forbes Five Star Resort in all of Canada.

As a Concierge at the Four Seasons Resort Whistler, you would handle every guest request in a professional and genuine matter.

Preferred Qualifications and Skills
  • Previous significant experience in a related position
  • Fluent English (written, spoken and reading)
  • Excellent communication skills
  • Strong commitment to service

Applicants must hold a valid Canadian Work Permit.

In this role, you will:
  • provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs
  • take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up
  • properly handle incoming and outgoing mail, telexes, packages and faxes
  • know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests
  • recite all hotel services, hours of operation, key personnel, hotel policies, etc.
  • keep the Chef/Head Concierge and senior management well-informed of any guests problems or complaints, and action taken
  • maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front entrance and lobby
  • assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours)
  • display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts
  • respond properly in any hotel emergency or safety situation
  • perform other tasks or projects as assigned by hotel management and staff
  • use the hotel computer system and phone system

Learn more about what it is like to work at Four Seasons – Visit us at:

http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://www.twitter.com/FourSeasonsJobs

We look forward to receiving your application!