Customer Service Representative (CSR)

apetito Canada - Brampton, ON (30+ days ago)

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WHO WE ARE

Based in Brampton, Ontario, apetito Canada was established in 1987 to produce great tasting food for Healthcare and Homecare with a focus on providing the right nutrition to support good health. We're a proud partner to over 90 meals on wheels agencies across Canada, as well as a chosen supplier to Healthcare and Social Care facilities from coast-to-coast. Our Customers trust apetito to deliver convenient and flexible product solutions that enhance food safety, reduce waste and keep food budgets under control.

We’re looking for a new Customer Service Representative to join our team, with an Immediate start date.

AS PART OF THE APETITO TEAM, YOU WILL ENJOY:

  • Paid time off - 3 week vacation
  • Exciting time to join apetito with the merging of two businesses
  • Opportunity to gain valuable exposure to a wide range of departments within a food manufacturing business

The Job Role: Customer Service Representative, French (QC) an asset

Reporting to: Tracy Litmola, Customer Service Manager

Location: 250 Summerlea Road, Brampton

Overview: Order Entry-On Line, Email and Fax, Shipping, Invoicing, Customer Service Reports, Incoming/outgoing CS calls, Credits, Product Returns, all Customer Service queries

The Role: Very busy on going Order Entry, throughout the day, along with Customer calls and emails throughout the day. Daily Shipping Process/Paperwork, Daily Invoicing and Transfers. Daily Morning Customer Service Reports. Credit/Returns, as required. Handling Customer queries/issues/concerns, as required.

The Candidate

Qualifications

Essential:

  • Multi task ability a must. Applicant must be Proficient in English (speaking and writing). Exceptional Customer Service skills. MS Office. Excellent Communication skills. Detail Oriented. Proficient organizational abilities.

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Desirable:

  • Experience with spread sheet reports, math skills.
  • Ability to think independently, quickly and resolve problems, anticipate and respond to Customer needs.

Work Experience:

Essential

  • 5 years+Customer Service
  • MS Office
  • Order Entry

Desirable:

  • Shipping, Invoicing, Credits, Returns, Reports

Personal Qualities

  • Professional, Punctual, Friendly, Positive attitude

Job Type: Full-time

Experience:

  • Customer Service: 5 years (Required)

Language:

  • English (Required)
  • French (Preferred)