Requisition ID: 83913
At Scotiabank Digital Factory, the reach and opportunity of a global organization meets the passion and drive of a startup. Reinvention starts here—and it starts with you.
We believe that the pathway to success is paved with user feedback, so we’re constantly asking our customers how they want to bank. When we find an opportunity to make things people will love, we assemble teams of specialists to collaborate in Digital Factories in Canada, Chile, Mexico, Peru, and Colombia. We work fast, and we work smart. Join us to create meaningful experiences and build the bank of tomorrow for our customers around the world.
If you’d like to learn more about the Digital Factory workspace, our Digital Banking career opportunities, Communities of Practice, and open source projects, check out our microsite: https://digitalfactory.scotiabank.com/
As a Lead Design Strategist, you will conduct primary and secondary research to develop a deep understanding of what shapes our customers’ emotion and behaviour and apply these insights to real-world problems in the design of our evolving customer experiences in digital banking. Scotiabank’s Digital Banking Organization has a clear and well-supported mandate to transform the way banking technology is delivered – by reimagining the customer experience, fostering innovation to deliver new digital value propositions and enabling our teams to drive significant changes across the Bank and for our customers.
Is this role right for you?
Lead our team’s strategic point of view on a distinct domain of the human experience in banking through medium and long-term research.
Understand the nature & pace of change in a specific market as well as the related needs and behaviours of our customers, identifying potential opportunities and channels relevant to our business.
Demonstrate a deep interest in understanding our users, leveraging rigorous design research principles as well as your intuitive ability to solve problems from a human-centric viewpoint.
Plan and perform qualitative research, building proposals and protocols to create a pathway for innovation and change.
Lead research domains and research team to solve design challenges in a range of contexts, including digital interactions, digital selling, digital services, physical spaces and physical products.
Provide a high level of acuity in analysis and synthesis of research insights from multiple sources of data, including observational interviews, qualitative research studies and direct user feedback.
Drive best practices in creating and managing research teams in the identifying themes and connections between different user groups and across industries.
Be a storyteller for digital products, translating research into insights and opportunities.
Create powerful, visually based artifacts that will easily and simply convey current and future experiences, design directions, design principles, design frameworks and more.
Provide an expert level of empathy and an un-biased viewpoint to all aspects of user research.
Foster a collaborative, innovative, challenging and supportive team environment.
Generate strong stakeholder relationships, providing strategic influence beyond digital banking.
Do you have the skills that will enable you to succeed?
5+ years’ experience in planning and executing human-centered customer experience strategy and research projects with actionable outcomes.
Worked in design, consulting, consumer insights or a related academic field such as anthropology or behavioral psychology.
Post-secondary education in Design, Strategy, Research, Anthropology, Sociology or a related field.
Skilled in a range of design research methodologies such as contextual interviews, ethnographic observation, diary studies, co-design workshops, landscape reviews, trend analysis, etc.
Proven ability to deliver qualitative research projects, synthesize data and present insights into meaningful outcomes.
Demonstrates a positive and resilient personality; able to embrace feedback and have a desire for continuous iteration and improvement.
Comfortable working in a self-guided manner with the ability to prioritize tasks and manage own time efficiently.
Excellent leadership, communication and teamwork skills.
Deals well with ambiguity, taking smart and calculated risks and supports others who do the same.
Open, persuasive, engaging and love to have a good laugh.
A background in Fintech or other financial related products is an asset.
Mastery of Adobe Creative Suite is an asset; including the ability to build your own design artifacts such as personas, journey maps, etc.
French and/or Spanish proficiency considered an asset
What's in it for you?
We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
We provide you with the tools and technology needed to create beautiful customer experiences
You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
Dress codes don't apply here, being comfortable does
Free shuttle service to and from Union station, which means more money in your pocket
Onsite subsidized cafeteria with a chef, so you can snack all day, every day
Onsite fitness center, so you can feel your best
This isn't your typical "corporate" job. We work hard and we have fun!
Access to thousands of online and in person courses so you can brush up on skills, or learn new ones
Career progression opportunities. We hire you for your talent and not just for the job. We want to see you succeed not just in your role but in your career as a whole
A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision and dental benefits that start from day one and much more!
Location(s): Canada : Ontario : Toronto
As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.