Warranty Coordinator

EMPIRE COMMUNITIES - Niagara Falls, ON (26 days ago)

Apply Now

Position Overview:

The Warranty Coordinator is responsible for coordinating on-site service/warranty administration and database management of Tarion obligations with purchasers, construction and trade partners from pre-delivery through to year-end warranty periods.

Key Functions & Duties:

Responsibilities of this position include, but are not limited to:

  • Coordinates follow up activities with purchaser, construction and service/warranty teams for service warranty issues
  • Receives, documents and communicates with purchaser’s inquiries to appropriate trades and departmental associates and provides timely responses to the new home customer
  • Enters and completes work orders in REMS/Newstar programs
  • Tracks and follow up on work order completion and provide timely, accurate responses to inquiries
  • Schedules and plans Service Technician schedules and trades to address deficiencies from the 30 day, Pre-PDI, PDI and year-end requests
  • Works in conjunction with the New Home Orientation Representative on warranty/service items
  • Assists with compiling new home packages, key packages
  • Attend Customer Care or Tarion seminars and attends home purchaser functions as required
  • Complies with legal, legislative and corporate safety requirements
  • Assist other associates when required in the interest of purchasers

Skills and Qualifications:

  • Must have 2-3 years of previous customer care experience in residential construction
  • Strong interpersonal skills
  • Strong customer service experience
  • Excellent organizational and planning skills to meet timelines
  • Effectively able to communicate information with professionalism
  • Excellent verbal and written communication
  • Microsoft Office applications – Excel, Word, Outlook Express
  • Previous REMS/Newstar experience preferred
  • Must be knowledgeable in Tarion Construction Performance Guidelines

Job Type: Full-time


  • Customer Service: 2 years (Preferred)