Homestay Coordinator

INTERNATIONAL LANGUAGE ACADEMY OF CANADA (ILAC) - Vancouver, BC (30+ days ago)

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Join Canada’s #1 voted ESL School to build a successful career today!

The International Language Academy of Canada (ILAC) is one of the best-recognized English language schools in Canada and is known for its students’ diversity (our students come from over 75 countries), quality of teaching, and exceptional customer service. Our ambassadors speak over 40 languages and will make sure our students have the best possible experience throughout their learning experience.

We live, eat, learn and play in Toronto and Vancouver, two of the best cities to live in the world according to UNESCO, where our students and teachers enjoy an unforgettable experience at our modern, boutique style facilities!

For 20 years, ILAC has offered international students an engaging and exceptionally meaningful learning and life-changing Canadian experience which includes English programs, excellent Homestay accommodation, well-crafted University Academic Pathway Programs, exciting Social Events and a dynamic atmosphere.

We have been voted #1 English School in Canada and have been recognized as one of the most awarded English schools in the world.

Last year we are celebrated ILAC’s 20th Anniversary, and we are all geared up to serve thousands of students from over 75 countries in our Toronto and Vancouver Campuses.

Who are we looking for?

We are looking for you, highly motivated, dynamic and dedicated professional to join our Homestay team in a Homestay Coordinator capacity You enjoy working in a highly diverse, multicultural, fast-paced and dynamic learning environment, and you are fluent in English as well as having different language as an asset.

You share our views that our students are learners, tourists, and guests, and are ready to go above and beyond to make their learning experience like no other!

You view your work as an opportunity to learn about other cultures, while deliberately exercising highest forms of respect and acceptance of all cultures.

On top of all, you bring a high level of commitment to excellence and integrity in serving internal and external stakeholders.

Job Summary

As the frontline person, the Homestay Coordinator plays a pivotal role as the first point of contact for students as well as homestay families. The Homestay Coordinator orchestrates the relationship between Students, Homestay families, and ILAC by proactively and promptly responding to inquiries, resolving concerns and handling all Student-Homestay Families related requests. Between answering phone calls from Students and Homestay Families, closely monitoring online requests and matching ILAC students with homestay families, the Homestay Coordinator ensures a smooth and enjoyable experience for Students as well as Homestay Hosts while delivering highest levels of client satisfaction as measured by customer satisfaction surveys, and highest occupancy rates.

What you will be doing:

  • Answer phone calls, e-mail, and in-person inquiries from host families, students, and internal staff;
  • Handle pre-bookings for potential and tentative students, as well as handle bookings for students who are accepted to school;
  • Establish and continuously build productive and healthy relationships with home stay families;
  • Manage scheduling payments for hosting families. Support HS Director on weekly payment reviews;
  • Manage homestay extension requests through the internal system;
  • Handle and resolve escalated homestay issues;
  • Handle emergency line on rotation basis;
  • Track any changes in students’ homestay program duration communicates information about any changes to the host families promptly;
  • Review invoices for external providers; Airport Greeters, HS Visitor, etc.;
  • Send a Homestay survey to students, analyze survey results and summarize HS Survey results.
  • Visit Homestay families as may be required;
  • Enforce policies and procedures established by ILAC;
  • Other duties as required.

Job-Specific Competencies

  • Customer Focus
  • Quality and Excellence Orientation
  • Coordination and prioritization
  • Planning and Organization
  • Solid communication, negotiation, conflict resolution, and people management skills;
  • Team Work
  • Self-Leadership
  • Mathematical Reasoning
  • Cross-cultural awareness and sensitivity to all cultures while acting with tact and diplomacy at all times;
  • Strong computer proficiency, Microsoft Office, Excel, Word;

Requirements

  • University or college degree/diploma in business or related field, or an appropriate combination of education and experience;
  • 2-3 years of successful relevant experience, preferably in Education industry, Hotel, Travel, and Tourism, Residence and Accommodation;
  • Excellent customer care and service excellence attitude;
  • Complete fluency in a second language is a valuable asset.

You also bring:

  • Willingness for self-development and day-to-day learning;
  • Enthusiasm and passion for customer service;
  • International experience.

Apply Now! We are accepting applications immediately!

HOW TO APPLY:

  • Email your application including your cover letter and resume;
  • Include your resume and a cover letter (tell us why you want to work with ILAC);
  • Please make sure the subject line of your email states Homestay Coordinator;

All candidates must be eligible to work in Canada and available to start immediately.

We thank all candidates who are interested in applying for the position, kindly note, only shortlisted candidates will be contacted.

Job Type: Full-time

Job Type: Full-time

Experience:

  • Admin, Hotel, Travel, Tourism, Residence or Accommodation: 1 year (Required)

Location:

  • Vancouver, BC (Required)

Language:

  • fluency in a second language (Required)