Reporting to the Manager, Infrastructure Services, the Infrastructure Support Analyst provides the administration and support for BC Housing’s hybrid cloud infrastructure including infrastructure as a Service, Virtual server management and hypervisors (VMware, Hyper-V), Storage systems, MS Windows and Red Hat/Oracle LINUX servers, data backup, Citrix remote access and VPN, Cisco voice and data networks, endpoint related infrastructure devices and services, including desktop, laptop, mobile, printing and associated devices and systems. Provides tier-2 help desk support for infrastructure issues and maintains the integrity of the Disaster Recovery site. The emphasis for this position will be for Windows Server, Exchange, VMware, and backups (currently Commvault), but other duties may be assigned as required.
The successful candidate must be a keen self-starter who works well with an established team, takes initiative in identifying problems and solutions, ensuring quality through planning and testing/validation.
The successful candidate will have the following:
Minimum of Five years’ experience in advanced level technical infrastructure positions with implementation, administration and configuration of all aspects of corporate technology environment
Plus, Two or more of the following Professional Certification(s) in good standing:
Citrix certification (CCA or CCAA)
Cisco certification (CCNP)
Microsoft MCSE or equivalent
VMWare certification (VCP or VCAP. VCP-DT an asset)
Degree or diploma in Information Technology or Computer Science from a recognized post-secondary institution
Or an equivalent combination education, training and experience acceptable to the employer.
KNOWLEDGE, SKILLS AND ABILITIES:
Demonstrated advanced technical configuration, implementation, and support with the following technologies:
Microsoft operating systems, Exchange 2013/2016, DNS, DHCP, IIS, Active directory
Experience with enterprise backup solutions, Commvault preferred
VMware experience, preferably with vCenter 6.7 and ESXi 6.5
Hybrid Cloud, including Azure and Exchange Online
Microsoft Office Suite (Office 365), and SharePoint
PowerShell scripting experience
LAN/WAN Technologies, TCP/IP protocol
Red Hat/Oracle LINUX experience would be an asset
Citrix XenApp and/or NetScaler experience would be an asset
LANDesk experience would be an asset
Endpoint technologies including workstations, laptops and mobile devices
Server and LAN/WAN hardware, network administration
Excellent customer service skills.
Excellent organizational and analytical skills
Excellent communication and inter-personal skills
Excellent organizational, analytical, and problem-solving skills
Good knowledge and understanding of the Project Management framework
Good knowledge and awareness of new technology trends and opportunities
Physical ability to lift computer and other data center equipment
Ability to work within a team of technical analysts and be a team player
Ability to train others to take on duties while absent
Ability to work effectively with minimum supervision
Ability to generate and articulate new ideas
Ability to adapt quickly and effectively to new technologies
Ability to create and update technical and training documentation
Ability to excel working under pressure to meet deadlines and changing priorities
Please Note: Successful applicant(s) are subject to a satisfactory criminal record search.
How to Apply:
Please review the attached job description for a complete list of duties, qualifications and competencies. To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position. This information will be used as part of the selection process.
Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.
Please review the Job Description prior to applying
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As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.
Only applications submitted using the Online Recruitment System at www.bchousing.org/careers will be accepted
If you are passionate about what you do and want to use your expertise to engage in a meaningful and challenging work, please apply to join our team today at www.bchousing.org/careers
We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.