Lodge Manager - Northern AB & BC (Rotational)

Black Diamond Group - Edmonton, AB (30+ days ago)

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Black Diamond Camps & Lodging rents, leases and sells premium, remote workforce accommodations and provides full turnkey services, including remote facilities, catering and hospitality management to customers in North America. Lodges feature executive and VIP-style accommodations, state-of-the-art industrial kitchen and dining facilities, recreation facilities, and internet connectivity.

We offer career, not a job in an environment known for strength, flexibility and brilliance. Like a diamond we look for people who will grow stronger and shine brighter in a fast pace and challenging environment.

Black Diamond Camps & Lodging rents, leases and sells premium, remote workforce accommodations and provides full turnkey services, including remote facilities, catering and hospitality management to customers in North America. Lodges feature executive and VIP-style accommodations, state-of-the-art industrial kitchen and dining facilities, recreation facilities, and internet connectivity.

We offer a career, not a job in an environment known for strength, flexibility and brilliance. Like a diamond, we look for people who will grow stronger and shine brighter in a fast pace and challenging environment.

The Lodge Manager is responsible for the efficient day to day coordination, direction and management of all aspects of their lodge operations. The purpose of this position is to oversee and provide professional and superior quality, service, direction and communication to our clients, guests, employees, caterers and sub-trades. The Manager will mentor, coach, develop and lead Lodge staff. Implicit in this position is adherence to and focus on Health, Safety and the Environment as they relate to all of our operations.

This role will be on rotation in both our Little Prairie Lodge (Chetwynd, BC) & Smoky River Lodge (Fox Creek, AB)

Duties and responsibilities

Stay in Camp to manage all aspects of the lease and lodge
Attend meetings and training sessions as required
Promote a positive Black Diamond experience with our clients and guests
Provide courteous and professional customer service at all times
Develop and maintain a positive working relationship with the client and Catering representatives
Liaise and communicate with Black Diamond maintenance personnel
Oversee the day-to-day operation of the Front Desk, Commissary, and Maintenance personnel.
Ensure daily reports are accurate and are completed and submitted to clients and Black Diamond in a timely manner
Oversee the master key control
Receive, log and facilitate maintenance requests as necessary
Oversee the supply and maintenance of recreational, entertainment and fitness centre equipment
Receive, log and facilitate reservations
Submit accurate and completed Charge Sheets to Client for approval
Send approved Client and Caterer Signed Charge Sheets to Logistics Office on a weekly basis
Compile and maintain an accurate rolling three-month forecast of incoming business on a daily basis
Acknowledge and address all camp concerns in a timely manner
Conduct formal investigation and complete Incident “Flash Report” on all HS&E issues including near misses, minor medical, etc. Liaising with Black Diamond Health, Safety & Environment Department and Lodge Security to ensure any incidents are identified and addressed in a timely manner
Oversee the implementation, operation and ongoing education of guests and employees with respect to the Fire Warden Program
Facilitate and oversee the distribution of weekly charge sheets
Control and manage lodge operating expenditures
Attend operations meetings as required with caterers, contractors and clients
Ensure adequate levels of consumables are on site including water, propane, food, beverage, and sewage is removed as necessary
Ensure safety meetings are held and attend contractor meetings daily whenever possible
Be present during meal service times to ensure standards of service are being met or exceeded
During meal times the Lodge Manager should spend time liaising with guests to elicit feedback regarding the quality of the meal, ambience, service, ideas for improvement, etc.
On a regular basis and as needed, Lodge Manager should inspect rooms, recreational facilities, food service/preparation areas, property exterior, property perimeter, generators, tanks, water treatment plant, etc. All inspections must be documented. Deficiencies, corrective actions and positive observations must be addressed with the appropriate owner
Track and charge casual meals and rig boxes as per the clients direction and Black Diamond contract
Contribute to and participate in Black Diamond leadership team and management conference calls and meetings as required
Assist in the development of new policies and procedures as necessary
Ensure existing Black Diamond standards, policies and procedures are being followed
Complete quarterly/yearly reviews of Clerk/Administration Staff which include but not limited to Performance Appraisal
Conduct a formal investigation in a timely manner for any employee-related issues that may arise
Prepare reports and analysis using Infinity and/or Orissa system on a regular basis
As needed, use Infinity or Orissa system in checking-in and/or checking-out guests/clients
Ensure adherence to all existing and relevant Provincial and or Federal legislation and regulations concerning fire and life safety, hygiene, public health, employment, etc.
Travel to Site and other locations as required or at least 10% of time
All other duties, initiatives and projects as may be assigned from time to time

Qualifications

Minimum 2-year experience in a management role in remote Workforce Housing operations, Hotel/Hospitality Management, Accommodations or equivalent industry experience
Experience with hotel Property Management such as Infinity and/or Orissa and Point of Sale systems is an asset
Outstanding written and oral communication skills in English
Certified Hospitality Supervisor (CHS) designation from the American Hotel and Lodging Association, or any equivalency, is an asset
Must be a well-organized self-starter that requires minimal direct supervision
Experience in motivating, mentoring and developing employees in difficult and challenging work environments
Willing to participate and upgrade training certifications including food-safe, general safety and relevant courses
Working knowledge of Microsoft Office but not limited to MS Word, Excel and Outlook
Must have and maintain a valid Class 5 driver’s license with a clean driving abstract

Working conditions

Work hours vary between 10 and 12 hour days (depending on Camp or Lodge)
Work shifts vary between 21 days on and 7 days off, or 14 days on and 7 days off (depending on Lodge assignment)
One hour unpaid lunch break
Frequently exposed to noise and a regular flow of people around the office
Frequently assigned changing priorities
May be under time constraints due to payroll deadlines, weekly/month/quarter/year-end deadlines.
Frequently exposed to extreme weather conditions

Black Diamond Camps & Lodging is a business unit of Black Diamond Group. Black Diamond rents and sells modular space solutions and workforce accommodation solutions to customers in Canada, the United States and Australia. In North America, we also provide specialized field rentals to oil and gas industries. We serve diverse sectors including oil and gas, mining, power, construction, engineering, military, government, and education.

For more information, please visit www.BlackDiamondGroup.com

Black Diamond Group is an equal opportunity employer.

Black Diamond Camps & Lodging is a business unit of Black Diamond Group. Black Diamond rents and sells modular space solutions and workforce accommodation solutions to customers in Canada, the United States and Australia. In North America, we also provide specialized field rentals to oil and gas industries. We serve diverse sectors including oil and gas, mining, power, construction, engineering, military, government, and education.

For more information, please visit www.BlackDiamondGroup.com