To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required. Minimum of two years of related experience and/or training.
Relationships are key to our success and you work hard to maintain constructive and positive professional relationships with clients, colleagues and supply partners.
Facility Coodinator Tenant Services
You actively contribute to team huddles, where applicable
You ensure all specific facilities issues are logged and ensure remedial actions are completed proactively
You monitor and manage the deployment of services and action requests through the ticketing system
You own the appearance of your space and conduct scheduled quality inspections to assess office appearance and conditions
You are knowledgeable of and deploy the use of standard operating procedures that ensure consistency of quality services delivery throughout the site ensuring high quality visitor and Customer experience
You perform or supervise site inspections and surveys
You also provide Facilities updates and communications for client
You provide Technical support / assistance, if required
To maintain service levels you ensure there is appropriate cover and back up when required
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
Data is an essential part of your role and you ensure its integrity and also collate and process for the management team when required
You support your line manager with site contract management, financial administration, quality management and People systems, processes and records
Be aware of and deliver all relevant contractual SLAs & KPIs under remit of team
OTHER SKILLS and/or ABILITIES
Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.
Knowledge and/or experience related to ensuring safety and security policies are being followed at all times (Loss Prevention Systems)
Deploy the use of standard operating procedures that ensure consistency of quality services delivery throughout the site ensuring high quality visitor and Customer experience
Demonstration of success is key to this role and you will strive to excel in the delivery of KPI's and SLA's for your site
You provide regular, reporting of Operations activities and budget spend as appropriate
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Contribute to the monthly performance report to understand volumes of activity and operational performance
You are the main point of contact for building management / landlord, representing Client
Proactive ambassador for building, providing solutions to issues
You are the liaison between other Client service providers, supporting Client initiatives
You’ll help to sustain and enhance our team culture of recognition
Team success is of high importance to you and as such you seek to constantly motivate performance and embed Performance Management cycle
You provide guidance and lead the contactor technicians including overseeing the allocation of work, attendance and performance management to exceed the customers expectations and ensure best practice prevails
You manage, coordinate and supervise supplier personnel and subcontractors to ensure satisfactory completion of service delivery
Supplier performance is crucial in delivering excellence you will log and track supplier related issues and support to ensure the customer receives the best output
You ensure all supplier compliance processes are met
You support preparation and management of operational budget within contract guidelines and financial procedures ensuring spend compliance
Work with Finance and Support teams to ensure an efficient and accurate invoice/ purchase order process, investigating queries as required
You support and recommend revenue contribution initiatives to exceed plan
PROJECT AND PROGRAMS
You contribute to the First Day Of Business preparation and execution
You recommend initiatives to improve the local operations or customer experience and actively encourage your supplier team does the same
You plan and manage all building related projects and renovations your team is involved in
You recognise the benefit of change and support the deployment of initiatives at site level
You actively look for innovation that will improve any aspect of the contract