Service Administrator

GAL Power Systems - Mississauga, ON (30+ days ago)

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WHO WE ARE

Proudly serving our customers for 30 years, GAL Power Systems is a customer-centric company with an eye for innovation, committed to superior service and dedicated to social responsibility. We employ over 200 people in 9 offices across Ontario and Quebec and are a leading supplier of standby power generators and climate control equipment. Our group is growing, and we are always on the lookout for individuals who thrive in a challenging, team-oriented and customer-driven service organization like ours.

JOB SUMMARY

As the administrator for the Service department, this role will maximize efficiency and maintain organization within the department. This will be accomplished by overseeing administration functions, following and managing all procedures that pertain to the invoice cycle daily, as well as month-end. The Service Administrator must maintain an ongoing dialogue between all areas of the operational team, field staff as well as customers on daily affairs in a professional manner.

JOB DUTIES

  • Maintaining effective records management in the financial software by keeping accurate and up to date client information and filing all relevant paperwork and information
  • Creating and distributing client invoices while demonstrating efficiency and attention to detail
  • Developing and retaining relationships with customers by providing excellent customer service
  • through professional communication
  • Providing backup documentation to clients and the accounting department as needed
  • Entering new and updating current contracts into system
  • Finalizing month-end conditions, outstanding invoices and closing amounts
  • Liaising with field staff on behalf of management as required
  • Handling, troubleshooting and providing outcomes to any discrepancies
  • Preparing certificates for customers as required

JOB QUALIFICATIONS

  • Must have excellent and professional written and verbal communication skills
  • Possess excellent computer skills, as it pertains to using various software and email systems
  • Be able to efficiently multitask and prioritize daily tasks
  • Have exceptional time management skills
  • Be well organized and have great attention to detail
  • Customer support skills are essential for this position
  • Invoicing background considered an asset

AS PART OF THE GAL POWER TEAM, YOU WILL ENJOY

  • A great work environment and competitive compensation package
  • Employee Recognition Program
  • Paid time off! Additional week of vacation for every 5 years of service
  • Group insurance flex plan where employees can select their preferred coverage level
  • Standard level of health and dental coverage is paid for by GAL

We thank all applicants for their interest in GAL Power Systems, but only qualified candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Experience:

  • Invoicing: 2 years (Required)