Group Sales Representative

Sunwing Travel Group - Toronto, ON (30 days ago)

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Sunwing Travel Group is the largest vertically integrated travel company in North America! Our Purpose: passionate people making vacation dreams come true.

Be epic! Our Values are entrepreneurial, passionate, innovative and customer-centric. Named one of Canada’s Fastest-Growing companies for 14 years in a row, we are looking for an epic Group Sales Representative to join our team in Toronto, near Pearson Airport.

About You:
We're looking for a Group Sales Representative to join the Group Sales team. You will generate customer loyalty through excellence in customer service, efficiency, expertise product knowledge and selling skills. Manage group bookings end to end, ensuring accuracy, revenue maximization and customer satisfaction.

What You’ll Do:
Foster relationships with accounts assigned for the purpose of building customer loyalty and retention.
Book group files, issue contracts and invoices, and general file maintenance, with efficiency and accuracy
Respond to customer inquiries, including quote requests in a timely manner
Cost quote requests according to commercial guidelines provided.
Up sell and cross sell on each interaction, utilizing your expert product knowledge and sales skills
Sell ancillary products such as group seating, Elite Plus, excursions and gift certificates, insurance
Apply payments and ensure accounting on file is correct before documents are released, including reconciliation of group concessions once final payment is received
Advise your groups of product and schedule changes, providing viable and commercially sound options for your group
Continually update product knowledge and participate in ongoing training
Take calls in queue as scheduled or required
All other duties as assigned by management

What You’ll Need:
Previous sales and service experience, 1 year minimum
Excellent written and oral communication skills
Strong inter-personal skills, able to develop tight working relationship with peer group.
Strong negotiation and problem-solving abilities
Demonstrates initiative and customer service excellence
Working knowledge of Microsoft Office
Experience with TTS or other reservations systems an asset
TICO certification required

What You’ll Be A Part Of:
Open concept, collaborative work space
Milestone Celebrations – Weddings, birthdays, babies, promotions, hellos and goodbyes, celebrations of any kind
Hotel Partner of the Month events – Hotel/Destination sponsored events ex. Riu Celebrations and Blue Diamond Days, lunches and giveaways
Fresh Café with delicious snacks and meals at a subsidized rate!
Great travel perks!
Roof top terrace in the summer
Free Parking
Daily Free Boot Camp and Yoga sessions plus sporting teams to join!
Extensive training will be provided!
Grow your career with challenging and rewarding work that makes a difference
Opportunity to give back through our social responsibility initiatives
Work with a fun, passionate, travel loving team!
See for yourself! @sunwinglife

About Us:
We have grown from the smallest tour operator in Canada to the largest vertically integrated travel company in North America.

So what does that mean? For Sunwing, it means all our products and services are offered in one vacation and all brands fall under the same parent company. We are comprised of leading leisure tour operators, travel retail, destination management, and hotel management.

We are: Sunwing Vacations and Signature Vacations; Sunwing Airlines, SunwingJets, a luxury private jet charter service, Vacation Express, a growing tour operator in the United States, and Luxe Destination Weddings, our travel retail businesses, NexusTours, our destination management company offering ground transportation, popular tours and excursions, and Blue Diamond Resorts, the fastest growing hotel chain in the Caribbean. Blue Diamond operates popular resort brands including Planet Hollywood Hotels & Resorts, Royalton Luxury Resorts, Memories Resorts & Spa, Starfish Hotels & Resorts and Mystique Resorts across the Caribbean and Mexico.

We are also heavily involved in our communities! In 2015, we established the charitable initiative, Sunwing Foundation, to support the development of youth in the communities we operate in.

We are passionate people making vacation dreams come true!

We thank all who apply however only those who meet the qualifications will be contacted.

At Sunwing diversity is important to us. We encourage applications from all humans and will provide, upon request, reasonable accommodations in all aspects of the recruitment and selection process.