Account Manager

Dealermine Inc - Saint John, NB (30+ days ago)

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Job Title:

Account Manager

Job Summary: The Account Manager will work under the direction of the Director of Account Management. The Account Manager serves as the primary representative between DealerMine and our customers. They play a major role in ensuring retention and customer satisfaction to our new and existing customers.

Role and Responsibilities

· The account manager will act as the main point of contact for approx. 50 – 60 assigned accounts including overall customer retention and work to resolve customer issues with other departments as necessary

· Maintain consistent monthly communication with key contacts on assigned accounts and provide monthly performance reports and maintain updated contact logs

· Provide consulting on DealerMine application, reports, benchmarks, BDC operations and best practices

· Responsible for inside sales to assigned accounts; additional training days, mystery calls, BDC positions and direct marketing pieces

· Share best practices, provide training, support and dealer requirements with team members to help enhance the quality and effectiveness of the customer’s experience with the DealerMine team

· Keep current with DealerMine and industry standards

· Participate in the development team’s feature request meetings as a voice of the customer on an as needed basis

Qualifications and Education Requirements

· 1-2 years of Account Management experience OR 1-2 years automotive fixed operations experience preferred

· Post-secondary education preferred

· Posses’ strong written and verbal communication skills

· Ability to communicate and articulate well with diverse audiences including executive, professional, sales and service staff

· Strong conceptual and analytical skills

· Strong time management, organizational and interpersonal skills

· Intermediate knowledge of Microsoft Office is required

· Demonstrate a sense of poise, presence and professionalism

· Enthusiastic and self-motivated

· Bilingual in French and English an asset

Preferred Skills

· Experience working with the DealerMine product or in an automotive dealership would be considered an asset

Additional Information:

· Candidates must hold a valid passport as some travel will be required.

· Must possess a valid driver’s license

· Criminal background check will be required

· Ability to work from a home office when needed

HOW TO APPLY: Please submit your resume and a cover letter out lining your qualifications via email (clearly indicate Account Manager in the subject line).

Posting closes Friday, March 29 @ 5pm. Late applications will not be accepted.

We thank all candidates for their interest, however, only those selected for an interview will be contacted

Job Type: Full-time