MHA Program Manager

University of British Columbia - Vancouver, BC (30+ days ago)

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Job Posting

Job ID:
38386

Location:
Vancouver - Point Grey Campus

Employment Group:
Management&Professional (AAPS)

Job Category:
Student Management

Classification Title:
Student Management, Level B

Business Title:
MHA Program Manager

VP/Faculty:
Faculty of Medicine

Department:
Popultn&PublicHealth,Schoolof

Salary Range:
$69,485.00 (minimum) - $83,416.00 (midpoint) - $100,099.00 (maximum)

Full/Part Time:
Full-Time

Ongoing:
Yes

Desired Start Date:
2020/11/16

Funding Type:
Grant Funded

Closing Date:
2020/10/27

Available Openings:
1

Guiding principle: "Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.

Job Summary

The MHA Program Manager is a strategic and operational role, responsible for the successful management of the Master of Health Administration program at the School of Population and Public Health (SPPH). The incumbent is responsible for developing, delivering and evaluating this graduate program, as well as overseeing the entire program cycle, including recruitment, admissions, retention and ensuring overall student success.

The Manager is expected to develop strategies and systems designed to attract applicants, yield high-calibre students, and optimize the student experience in the MHA program. The MHA program is especially critical to the School's reputation and success, as it is a cost-recovery, professional program. The Manager is expected to provide high-levels of support and advice to prospective and current students, upholding and enhancing the School's reputation for high-quality program offerings.

The position is also responsible for strategic initiatives and coordinated activities that span all SPPH programs, such as student recruitment and marketing, experiential learning, alumni activities, career development networks, and external relations.

The Manager supports ongoing curriculum change and program growth, operating effectively in an evolving environment. The Manager also serves as a resource to the SPPH Program and Curriculum Integration Committee. The incumbent contributes to the implementation of the strategic direction and priorities of the School as they relate to the MHA program.

Organizational Status

The School of Population and Public Health (SPPH) is part of the Faculty of Medicine at the Vancouver campus of the University of British Columbia. The School offers six graduate programs (Masters and PhD level) along with a Residency program and undergraduate courses, with a total enrolment for the graduate programs of approximately 350 graduate students. The MHA Manager will be responsible for overseeing 115+ MHA students, who are clinicians, managers and researchers within the health care field. The graduate programs operate within a highly competitive domestic and international market. Several curriculum changes are in progress or anticipated.

The incumbent will be a member of the SPPH Education team, working closely and collaboratively with other program managers and reporting to the Senior Education Manager. The incumbent also takes broad direction from relevant faculty Program Directors. Working within this complex environment, the MHA Program Manager is expected to collaborate with staff within the School and across UBC to support the overall education mission of SPPH.

The MHA Program Manager must build and maintain strong relationships with other UBC units, such as the Faculty of Graduate and Postdoctoral Studies, the Faculty of Medicine, and external agencies, leveraging these relationships to solve complex challenges pertaining to advising, recruitment and admissions. Additionally, the MHA Program Manager must work effectively with MHA instructors who are professional leaders in healthcare administration.

Work Performed

Program Management

Recruitment and Prospective Students:
Develops robust recruitment strategies for the MHA program, relying on industry best practices and developing metrics to measure the success of each recruitment tactic. Leads the implementation of recruitment activities to attract and retain excellent candidates for the MHA program, including:
  • Developing, implementing and assessing effective marketing and recruitment plans for the MHA program, in consultation with the Program Director and Education team leadership.
  • Creating student and alumni profiles to promote the MHA program.
  • Designing, marketing and delivering program info sessions to prospective students, both in-person and via webinar.
  • Overseeing the development of print and electronic recruitment materials and developing a strategy to represent SPPH at job fairs and other recruitment events.
  • Providing advice to prospective students on issues that require clarification or interpretation, including: application procedures, eligibility, program requirements, deadlines, etc.
  • Developing strategies to lead clerical staff and ensure effective, accurate and efficient responses are provided to prospective students.
Admissions:Leads admissions activities for the MHA program, including:
  • Organizing the admissions committee (in collaboration with the Program Directors).
  • Gathering and analysing required data and information for the committee and Program Directors, providing recommendations based on the analysis.
  • Leading clerical staff to process applications, from receipt of application through to release of offer letter, and guiding support staff to identify situations that might require special adjudication or consideration.
  • Evaluating and interpreting unique and non-standard applications, including interpreting applicant eligibility.
Academic Progression:
Leads a variety of activities with the aim of ensuring successful student progression through the MHA program, providing proactive advice and support through activities such as:
  • Providing comprehensive advisory services for course registration and individualizing student plans to resolve missed classes and other absences.
  • Monitoring student performance and progression, following up with students proactively to ensure appropriate registration and progression through to program completion and graduation.
  • Leading clerical staff to develop strategies to ensure efficient processing of requests such as: leaves of absence, appeals, exemptions, etc.
  • Investigating and evaluating discrepancies in student records (i.e. missing grades) and authorizing changes where appropriate.
  • Advising students on programmatic questions that require clarification and interpretation, including: transfer credits, program requirements, deadlines, etc.
  • Leading the resolution of student challenges and directing students to appropriate campus resources
  • Creating and maintaining materials to support student requests such as letters of completion, scholarship applications, etc.
  • Managing resolution of complex questions or sensitive issues.
  • Designing strategies to ensure that MHA students are connected to relevant support and advice at the appropriate time.
Data, Metrics and Policies:
  • Manages operational activities related to the MHA program, balancing operational requirements and strategic considerations.
  • Manages student database and program metrics, developing processes and workflows that ensure the integrity and accuracy of data. Responsibilities include: leading creation of the program evaluation and quality assurance strategy; regularly analyzing program metrics, providing guidance to the management team and Program Directors, including analysis and recommendations based on findings; and developing and implementing strategies (such as course evaluation reports) to monitor and evaluate the success of the MHA program in areas such as: effectiveness of recruitment strategies, admissions processing, retention, academic success, student experience.
  • Develops financial strategies for the MHA program to ensure responsible and effective use of the program budget to support the program and SPPH-wide goals. Responsibilities include: maintaining shadow ledgers to inform program budgets, providing regular analysis (including identification of potential risks), and collaborating with Senior Education Manager and other Program Managers to design and implement a financial strategy for operations affecting multiple programs.
  • Creates policies and processes to ensure smooth and effective program delivery. Ensures accurate and consistent implementation of policies, regularly evaluating them to recommend improvements.
Student Experience

  • Coordinates the delivery of MHA courses, leading support staff who oversee logistical details such as: arranging catering and room bookings at UBC Robson Square or online; providing real-time support for instructors delivering courses in-person and online; moderating online courses; supporting clerical staff to provide support for instructors in advance of courses, such as setting up Canvas for course outlines, assignments, exams and other related materials; and guiding clerical staff to preparing course materials required by instructors such as textbooks, course reserves and handouts.
  • Manages the planning and delivery of MHA program events, such as: spring reception, graduation, instructor retreat, professional development activities. Regularly reviews and evaluates effectiveness of program events and determines opportunities for improvements.
  • Researches and seeks out opportunities to support students to undertake professional experiences throughout their degree, liaising with community partners or organizations to formalize these opportunities.
  • Develops and implements a professional development plan to support career development and professional placements, which can be executed in a mix of virtual and in-person formats, including: facilitating the LEADS 360 and career coaching sessions; developing and implementing networking and mentorship activities; and setting up activities for incoming and current students to connect with alumni, industry professionals and faculties.
  • Recruits, leads and coaches student representatives in the design and delivery of peer programs and services, such as social events or student engagement activities.
  • Develops and implements strategies to create and maintain a high-quality student experience.
  • Communicates clearly with students through various forms (such as advising appointments, emails, newsletters, websites) and creates strategies to facilitate open lines of communication with students.
  • Develops and implements strategies to actively engage with students and ensures that student concerns are heard and addressed in a timely manner.
  • Creates tools to collect student feedback and perspectives and analyses results regularly to monitor student experience.
  • Identifies opportunities for improvements in curricular and extra-curricular activities to positively impact the overall student experience.
  • Proactively identifies threats to a positive student experience and implements mitigation strategies.
  • Creates and maintains student documentation and materials to guide students through their program.
  • Leads the creation and curation of Canvas course sites to support MHA students.
  • Conducts research and analysis, using tools such as surveys or focus groups, to assess student needs for services that aren't currently available.
  • Designs strategies to address student needs and leads the projects or initiatives to implement the strategies.
Relationship-Building

  • Fosters linkages and strengthens relationships with key supports and networks in the School and across the university, including: SPPH administrative team, Graduate and Postdoctoral Studies, the Centre for Teaching, Learning and Technology, the Centre for Accessibility, and the Wellness Centre.
  • Builds and stewards strong relationships with MHA instructors.
  • Proactively identifies opportunities for collaboration or sharing best practices between SPPH programs.
  • Develops a comprehensive understanding of labour market needs and develops partnerships with industry for recruitment, guest speakers and events, as well as securing potential opportunities for sponsored capstone projects.
Curriculum Change Support

Oversees the implementation of strategies to advance change and optimization of programming in the MHA program. With the Program Directors, leads activities such as:
  • Providing advice and input into curriculum change discussions.
  • Conducting research and analysis as required (e.g. researching background information).
  • Guiding category 1 and category 2 curriculum changes through administrative processes and authorizations, such as gaining approvals from the Faculty of Medicine and the UBC Senate.
Cross-program Activities and Special Projects

  • The incumbent is expected to play a team lead role in strategic areas that span multiple SPPH programs, including those outside of the daily purview of the MHA Program Manager. These areas may be reviewed and adjusted periodically. Examples include: managing and implementing experiential learning activities; serving as SPPH team lead for recruitment and marketing activities; and leading alumni activities and fostering career development networks.
  • The MHA Program Manager is also expected to take on special projects, as assigned from time to time by the Senior Education Manager.
Supervision Received

The MHA Program Manager takes broad direction from the relevant Program Directors and is supervised by the Senior Education Program Manager. The incumbent will be expected to work independently and within a team environment. Working with considerable autonomy, the incumbent has the authority to exercise appropriate judgement and make important decisions within assigned areas.

Supervision Given

The MHA Program Manager provides functional and administrative supervision of one or more support staff members. The incumbent actively participates in the hiring and evaluation of staff and has the latitude to delegate responsibilities and tasks to program support staff as necessary to meet the goals and objectives of the MHA program. The MHA Program Manager provides regular feedback and coaching to support staff and conducts performance evaluations in consultation with Program Directors and the Senior Education Manager. The incumbent also acts as a team leader for cross-program projects, providing leadership and supervision involving other staff members, faculty, external stakeholders and/or students.

Consequence of Error/Judgement

The incumbent must exercise considerable judgment and must demonstrate tact, discretion and sensitivity. This position interacts directly with students, faculty, staff, and the academic community on issues concerning registration, graduation, academic progress, admissions, awards and funding. Decisions must align with SPPH and UBC goals, direction and vision. Decisions and actions must be based on thorough knowledge of policies and procedures of the School and of UBC. The incumbent's work directly affects the reputation of the School and University. Incorrect or inappropriate decisions may jeopardize student experience, academic progress or funding. Inappropriate actions may compromise the integrity and reputation of SPPH and UBC. Breaches of confidentiality in handling student issues could lead to legal and financial problems and could hinder a student's academic progress. Poor decisions could have a long-term negative effect on the marketability of SPPH graduate programs.

The MHA is a high-volume, cost-recovery program. As such, inappropriate decisions or ineffective management could negatively affect the financial sustainability not only of the MHA, but all SPPH programming. The MHA is a competitive program, geared towards highly competent professionals who demand an excellent learning environment and student experience. This is particularly challenging to facilitate in an increasingly online environment, and the incumbent must be able to facilitate engagement and create a high-quality student experience in a virtual environment. The incumbent must be able to build and steward strong relationships with instructors and students; failing to foster these strong, high-touch relationships could jeopardize the reputation of the program.

This position will be responsible for access, collection, use and disclosure of personal information in accordance with the BC Freedom of Information and Protection of Privacy Act (RSBC 1996) and other UBC privacy and security policies. This position requires employees to work under strict confidentiality requirements; internal procedures and policies to protect personal information must be followed and adherence to these requirements will be regularly reviewed by the employer.

Qualifications

Undergraduate degree in a relevant discipline. Master's degree in Education, Health Sciences, Health Administration, Health Services, or Communication preferred. Minimum of three to four years of related experience or the equivalent combination of education and experience. Experience in post-secondary advising or counselling and administration (UBC experience preferred). Additional work experience preferences include: previous work in the area of graduate education and familiarity with UBC internal systems (e.g. SISC, FSC, eVision, Connect, Canvas). Ability to quickly learn and master institutional software, including educational software platforms and online survey tools (e.g. Qualtrics). Ability to use Microsoft Suite at an intermediate level. Excellent presentation and communications skills, including fluent oral and written English. Facilitation skills, including the ability to moderate discussions with industry stakeholders, would be a strong asset. Excellent interpersonal and relationship-building skills, including the ability to foster strong relationships with students and instructors. Empathetic and open demeanour to facilitate trusting relationships with students. Cross-cultural experience is considered an asset. Ability to exercise confidentiality, diplomacy and good judgement under stressful situations and when interpreting policies or making decisions. Strong organizational and administrative skills to effectively manage complex workloads and work under pressure to meet deadlines. Previous project coordination or management experience and the ability to manage multiple projects is considered a strong asset. Excellent analytical and decision-making skills, including the ability to identify issues and proactively seek to address potential problems. The incumbent must possess complex problem-solving skills. Ability to initiate improvements to program operations, policies and procedures. Experience developing and monitoring program evaluation methods and metrics. Ability to work effectively independently and in a team. Supervisory experience and the ability to recruit, train, supervise and motivate employees, including assigning and monitoring work and providing constructive feedback.

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Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.