Front Desk Agent

Douglas Fir Resort & Chalets - Banff, AB (30+ days ago)

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Staff Incentives

Housing Allowance

$2.00 per hour housing allowance if you do not need staff housing

  • Use of Hotel Amenities
  • Health Benefits after 6 months of employment
  • Affordable Staff Housing (while available)
  • Subsidized Bus Pass for local transit
  • Friends and Family rates at the hotel


  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Knows room locations, types of rooms available, and room rates.
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Process guest check-outs.
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Uses proper telephone etiquette.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures,
  • Maintains the cleanliness and neatness of the front desk area.


  • Extended health care
  • Disability insurance
  • Dental care
  • Life insurance

Job Types: Full-time, Permanent

Salary: $15.00 /hour


  • Banff, AB (Required)


  • English (Required)