Customer Service Representative

Aerogutter Inc - Fort Erie, ON (26 days ago)

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Aerogutter Inc is growing again and looking to add another member to our team!

We are a family owned and operated small company who handles incoming calls/requests from customers who use our exterior services in the USA. We've been in business since 2002 and we work hard at building a team of qualified, driven, and wonderful people!If you're tired of working in a place where you're simply a number...and are interested in a position with a small group of dedicated people who make work more than just work sounds exciting, keep reading!

The position involves a nice comfy chair and a desk with two monitors. There is a headset (and yes it's comfortable) that covers both ears and the phone is answered on the screen. We have a picnic table outside for lunch during the warmer times, and a nice kitchen with chairs and a tv. We even have a dishwasher so you don't have to worry about dishes (wow!)

With all that being said, we are looking for a happy person who enjoys making the lives of others better by providing an excellent customer experience! Someone who keeps a "to do" list and enjoys checking things off as they finish them! Someone who can empathize with a customer who calls in with a problem and has the ability to offer peace of mind because you know you have a team of capable people who can handle any issue a customer may have. If this sounds like the most amazing job ever...keep reading and apply below!

*1 full time position available in a small office setting working with 6 other team members. **TRAINING WILL BE PART TIME**

*Our hours are Monday through Friday 9:00 AM to 5:30 PM and some Saturdays (Spring and Fall).*We are a very fast paced, small office that accepts inbound calls only. No cold calling (thank goodness!).

*The position involves taking customer calls as well as completing daily clerical tasks in between calls such as checking field schedules, making sure customer work orders are set up correctly, and other customer service tasks. Multitasking skills are necessary. The ability to be on a phone call while using the computer and taking notes is necessary.

*Starting wage is $14.00 per hour with increase after training is completed

*Must have a minimum of 2 years of Call Centre Customer Service experience

*Must have your own transportation. Public transit is not available.

*Must be able to use computers with multiple monitors and type rapidly while maintaining a customer conversation (sounds fun right!?)

*Good work ethic, attendance, ability to work as part of a team, and professional customer service is also a MUST!

**Specific Skills -Answer inquiries and provide information to customers; Explain the type and cost of services offered; Book appointments; Arrange for billing for services; Receive payments; Issue receipts and other forms; Receive and log complaints; Investigate complaints; Arrange for refunds and credits; Access and process information; Maintain records and statistics; Perform general office duties

**Business Equipment and Computer Applications- Windows; General office equipment; Electronic mail; Word processing software; Spreadsheet software; Database software; Accounting software; Internet browser.

**Work Conditions and Physical Capabilities- Fast-paced environment; Work under pressure; Tight deadlines; Repetitive tasks; Manual dexterity; Attention to detail; Ability to enjoy potluck lunches

**Essential Skills- Reading text; Document use; Numeracy; Writing; Communication; Working with others; Problem solving; Decision making; Critical thinking; Job task planning and organizing; Significant use of memory; Finding information; Computer use; Continuous learning; Ability to laugh!

Job Type: Full-time

Experience:

  • Call Center: 2 years (Required)
  • Customer Service: 2 years (Required)

Location:

  • Fort Erie, ON (Required)