Under the direction of the Office Manager, this role entails the coordination, scheduling & dispatching, of all customer inspections & service appointments for the technicians. This role will be responsible for confirming scheduled work with the technicians & following up to verify work orders have been completed & all required paperwork has been submitted for billing purposes & preparation of inspection reports on a daily basis. This role will manage incoming customer calls & inquiries, manage customer complaints or issues, & schedule technician service work accordingly.
Position Responsibilities:
- Coordinate, schedule & dispatch service calls and prepare work-orders.
- Coordinate any changes in scheduling & booked appointments to ensure that schedule is always current.
- Ensure all operations paperwork is being processed in a time sensitive manner.
- Ensure that customer inspection reports on completed work orders are prepared and processed in a time sensitive manner & provided to the customer as directed.
- Perform special projects or other duties as assigned by the Senior Service Coordinator
Position Requirements:
- Minimum education requirement: Grade 12 graduate
- Detail oriented and focused on accuracy in all duties.
- Willing to learn new software programs & processes; experience with Microsoft Office.
- Self-motivated & goal oriented.
- Ability to adapt, multi-task and work effectively with minimal supervision.
- Must be an effective problem solver with good organization & time management skills.
- Excellent verbal and written communication skills.
- Demonstrate effective people skills & a positive team player attitude.
- Willing to participate in any required product line training and maintain current product knowledge.
- Willing to participate in any required certification, safety training, and staff meetings as required.
- We offer competitive compensation and an excellent benefits package.
Job Type: Full-time
Salary: $18.00-$23.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Secondary School (preferred)
