Office Clerk

ECO Medical Equipment - Calgary, AB (24 days ago)

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ECO Medical Equipment is one of the largest independently owned home medical equipment vendors in Western Canada and has been serving Edmonton and the surrounding area with quality home care mobility and accessibility equipment for 40 years. We know that our customers depend on us to provide them with high quality products and efficient service and support.

We are looking for an enthusiastic and passionate individual that is looking for a fulfilling career as an Office Clerk within the home medical equipment industry for our growing Calgary location. If you possess the skills required, are passionate about helping people and thrive working in a fast-paced family-oriented work environment we would love to meet you!

What we offer our employees:

· Benefits that include:

ο Health & Dental

ο Life Insurance

ο Long Term Disability

ο Flexible Spending Account (Health Care Spending, Group RRSP, Taxable Wellness, Tax-free savings account and more options) $300 per year for Single, $600 per year for Family

ο Emergency Travel Assistance

ο Employee Assistance Program

ο Employee Pharmacy Services through our affiliated company Better Life Home Medical & Pharmacy

ο On site annual flu shots

ο Employee discounts that extends to family members

ο First Aid Training

ο Perkopolis Membership that includes discounts for flights, hotels, entertainment, shopping, automotive and much more

ο 10% off Mark’s Work Warehouse Discount Card

ο $150 towards Safety Shoes every two years

ο Free parking

ο Continuous improvement towards adding more value to employee benefits

ο Social Events such as our Annual Holiday Party and more

· Vacation increases to three weeks on 3rd anniversary, four weeks on 9th anniversary and five weeks on 16th anniversary

· Long Service Recognition Program

· Ongoing training and development

· Rewarding career opportunities

The ideal candidate would possess the following skill sets:

· Patience, compassion and strong listening skills

· Clear communication and a positive attitude

· Excellent time management capabilities and flexibility

· High level of problem-solving and critical thinking abilities on many levels

· Client focused including going above and beyond so our clients leave feeling everything has been taken care of for them

· Willingness to learn and develop new skills

· Knowledge of products required


  • Answer incoming calls on the switchboard efficiently and direct them to the appropriate person
  • First point of contact in the showroom, greet clients with a cheerful welcoming attitude
  • Clean and tidy coffee area, waiting room, front counter, common areas, etc.

· Receive requests for equipment from Therapists, sales staff, mail and or fax

· Confirm all the information is provided and correct, if not contact authorizer for a change form

· Check if clients qualify for the product(s) and cost-share status

· Process claims and handle all “cost-share” orders and process payments

· Check to be sure the order has not been previously filled using a non-original request. Ex. Fax

· Work closely with Recycle Technician to confirm availability of inventory and pricing

· Check the AADL manual and or cheat sheet to confirm the catalogue numbers are correct and then choose the correct price using Windward. Pay special attention to upgrade amounts

· Ensure to check inventory and collect any outstanding cost share or upgrades prior to ordering including following up on trials status before taking out of inventory

· Process invoices through Windward

· Sell current inventory before ordering new equipment

· Send work orders to Purchasing Department to order the equipment

· Track backordered equipment and keep files for follow up

· File outstanding work orders and follow-up

· Regular reporting ordering activity provided to General Manager

· Answer and return AADL rejections on a weekly basis

· Send payment receipts to customers

Minimum Education and Experience:

· Knowledge of Alberta Aids to Daily Living program an asset

· Product knowledge preferred

· Customer service experience

· Experience using windows-based point of sale system

Schedule and Compensation:

· Monday through Friday from 8:00 am to 5:00 pm (40 hours)

· Salary will be based on level of experience in the home medical equipment industry as an Office Clerk

We thank all applicants for their interest, but only those selected for an interview will be contacted. Closing date would be as soon as possible pending the hire of a suitable candidate.

Job Type: Full-time


  • Administration: 3 years (Required)
  • Reception: 1 year (Required)
  • Customer Service - health care related: 3 years (Preferred)