About Durabuilt Windows & Doors Inc.
Durabuilt Windows & Doors Inc. is a leading manufacturer and distributor of high-quality windows and doors in Canada. Durabuilt has a wide range of products, including vinyl, aluminum, and fiberglass windows, as well as entry and patio doors for residential segment. Durabuilt's products are designed to withstand harsh Canadian weather conditions and provide superior insulation, resulting in reduced energy costs and increased home comfort. Durabuilt has also expanded its product offering for commercial segment. With over 35 years of experience in the industry, Durabuilt has earned a reputation for quality products and exceptional customer service.
Our values are at the core of everything we do!
- INNOVATIVE. Think ahead to stay ahead.
- DRIVER. Stay hungry and act with urgency.
- OWNERSHIP. No excuses. 100% accountability.
- CARING. For employees, partners, and the community.
- INDIVIDUAL. We work with great people and expect a lot from them.
Key Responsibilities:
Customer Support 60%
- Attend to switchboard system and transfer calls to appropriate resource.
- Greet and handle walk-in visitors and customers at the branch and explain them about various products of Durabuilt.
- Act as first point of contact in the Branch.
- Responding to emails.
- Receive, prepare and send out couriers.
- Sort and deliver mail.
- Ensure the tidiness and presentation of the reception area.
- Basic data entry and payment processing.
- General administrative duties (faxing, photocopying, filing etc.).
Sales Support 40%
- Enter leads for Sales Reps into Sales Force.
- Assist sales representatives with administration.
- Enter leads into CRM /Salesforce.
- Create stock invoices as required.
- Assist in preparing quotations for customers.
- Qualify customers to ensure they are assisted by the appropriate sales representative.
Qualifications and Capabilities Required:
- 1+ year prior experience in customer service, retail sales or similar customer facing role.
- Knowledge of Sales Force considered an asset.
- Intermediate to advanced proficiency in computer skills in Microsoft office (Excel & Word) and/or CRM.
- Exceptional relationship building and interpersonal skills enabling interaction at all levels.
- Ability to multitask, organize your time and meet multiple deadlines.
- The ability to identify problems and execute appropriate solutions.
- Comfortable with high volume workload with the ability to “roll up your sleeves” and jump in.
- Strong work ethic, action oriented and desire to achieve excellence.
- High comfort level working in a fast-paced team environment that is constantly changing.
- Very high integrity, ethical and trustworthy.
- High comfort level working autonomously and require little day-to-day oversight and direction.
- Proactive and able to assimilate new information quickly.
Other Requirements
- Clear criminal background check.
Working Conditions
- Lifting and/or carrying anywhere from 0llbs to 20llbs.
- Operate primarily in an office environment.
- Use standard office equipment such as laptop computers and smartphones.
- Flexible schedule, occasional weekend work.
- Requires a high degree of attention to detail and the ability to multi-task.
- Pressure to produce tangible results and complete projects within tight timelines.
- Go to warehouse / plant to look at product as needed.
Reporting Relationships
Reports To: Branch Manager
Direct Reports: None
Send Us Your Resume
We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation, or faith. Thank you to all those apply and those who are short-listed will be contacted.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Every Weekend
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Edmonton, AB T6E 0E8: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Work Location: In person
