Operations Manager

City of Campbell River - Campbell River, BC (30+ days ago)

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General Accountability:
Purpose and Scope

The Operations Manager, reporting to the Director of Operations, is responsible for overseeing the daily
operations of the Roads & Drainage, Parks, Water, and Wastewater (“public works”) Departments, as well as
Solid Waste Services. This position will also focus on the short and long term planning for these departments,
and will be the lead/liaison for capital works projects related to these areas.

Scope of responsibility will include but is not limited to: directing the Roads & Drainage, Parks, Water and
Wastewater supervisors; administering the Solid Waste Services (collection contract and liaising regionally); short
and long term planning of the City’s public works departments; program development, implementation and the
administration of effective and sustainable service delivery.

Nature and Scope of Work

  • Directs, coordinates, monitors, evaluates and manages the activities of the Roads & Drainage Supervisor,
Parks Supervisor, Water Supervisor, Wastewater Supervisor and other staff as needed;

  • Manages reporting staff with an emphasis on the execution of plans and delivery of services, providing
guidance on establishing work priorities and setting goals and objectives;

  • Develops and maintains comprehensive long-range infrastructure plans to ensure timely improvements
matched to community needs;

  • Works to develop and maintain long term asset management plans for public works departments;
  • Acts as department lead on the review of detailed design for major capital works related to public works
departments and will represent those departments as the owner of capital works projects;

  • Supports the design, review and delivery of departmental managed capital works projects;
  • Leads the development, implementation, review and modification of all public works operational programs
such that they are efficiently delivered and well-aligned with long-range infrastructure plans and corporate

  • Assist the Long Range Planning Department to develop short and long term plans for City parks;
  • Oversees departmental hiring, probationary period and performance evaluations, identification of training
needs, identification and implementation of performance improvement measures including issuing
discipline where appropriate, and making recommendations for termination in consultation with the
Human Resources department;

  • Facilitates learning and growth by providing training, coaching and mentorship to staff, ensuring that
professional development and certification requirements are met and succession plans are developed;

  • Ensures full departmental compliance with all federal, provincial and City regulations, standards,
guidelines and policies;

  • Ensures all electronic and paper based departmental data, documents, reports and correspondence are
maintained in accordance with the City’s records management systems;

  • Responsible for creation and departmental compliance with relevant policies, procedures, standards,
Job Description – Operations Manager
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specifications, regulations, bylaws and technical initiatives;

  • Mediates complaints and claims made against the City with respect to departmental responsibilities;
  • Provides formal departmental representation in various settings as required including Council,
committees, commissions, working groups, media, etc.;

  • Responsible to oversee and support the development of the annual departmental financial plans, and
administration of departmental operating and capital budgets in accordance with City policies;

  • Assists in the preparation of an annual report in accordance with City standards;
  • Provides support to other departments and participates on cross departmental committees/teams where

  • Establishes and maintains co-operative and effective cross-jurisdictional working relationships with other
department managers and staff, consultants, contractors, utility companies, federal, provincial and local
government agencies and the general public to support the achievement of department and corporate

  • Identifies regulatory, policy or procedural deficiencies, gaps, or conflicts within functional areas of
responsibility and develops solutions/improvements as needed;

  • Keeps abreast of trends and developments in municipal operations and recommends new and innovative
approaches that could enhance the performance of the City;

  • Promotes a safe work place; ensures that all established safety procedures are followed;
  • All staff employed by the City of Campbell River will be required to assist the City in providing
emergency services. Duties assigned during an emergency may differ from regular duties;

  • May be required to act as the Director of Operations in their absence.
Necessary Qualifications

Technical Knowledge/Skills:
  • Thorough knowledge of common engineering principles, practices, and techniques.
  • Thorough knowledge of construction and maintenance practices, methods, tools & equipment as
well as applicable utility and construction standards (AWWA, MMCD).

  • Knowledge of contract administration.
  • Knowledge of local government operations and governance.
  • Knowledge of applicable federal, provincial and local legislation, codes, regulations, standards and
guidelines, as well as City bylaws, policies and procedures.

  • Knowledge of departmental and corporate long-range plans.
  • Knowledge of budget formulation and maintenance processes.
  • Knowledge of the Collective Agreement and the City’s Labour Relations Principles.
  • Skilled in managing in a unionized environment.
  • Working knowledge of WorkSafeBC regulations and safe work procedures.
  • Proficient with Microsoft Office Suite.
  • Working knowledge of relevant engineering/design software and databases.
Key Competencies:
Key Competency Job Specific Requirements

Collaboration and Able to work collaboratively across departments and with external
Negotiation agencies/groups to ensure ideas, proposals and solutions of all

stakeholders are considered. Able to influence, persuade and gain the
cooperation of others. Able to address the varied and time-sensitive
needs of the departments and direct reports

Communication Excellent interpersonal, oral and written communication skills. Able to
produce and present complex technical material to various audiences.

Conflict Management Able to resolve conflict with a professional manner and calm demeanor,
and to deal effectively with the public, staff, elected officials, and
external agencies.

Decision Making and Advanced analytical, problem solving and decision making skills,
Problem Solving utilizing sound judgment.

Job Description – Operations Manager
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Leadership Able to encourage, inspire and support others to deliver. Leads by
example in maintaining a respectful, safe and supportive work
environment that embraces diversity, along with treating everyone with
courtesy, dignity and fairness.

Networking and Able to establish effective, respectful and cooperative relationships and
Relationship Building build credibility at all levels with internal and external stakeholders.

Seeks opportunities to enhance outcomes through networking and
building partnerships.

Planning and Organizing Strong planning, organization and project management skills. Able to
meet deadlines, multi-task and manage time effectively, while delivering
high quality results.

Professionalism Exemplifies ethical practices, professionalism, and personal integrity in
performance of duties. Displays a high level of integrity, tact and

Results and Quality Focus / Proven ability to perform with a high level of attention to detail and
Attention to Detail accuracy. Master in research techniques with exceptional analytical

skills. Sound project management skills.

Teamwork Works effectively as both a team leader and team member, promoting
team cohesion, inclusion and collaboration.

  • Undergraduate degree from a recognized educational institution in Civil or Mechanical Engineering,
Environmental Sciences, or a related discipline. Technical diploma with supplemental experience and
demonstrated continued education will be considered.

  • Must be registered or immediately eligible for registration with Engineers and Geoscientists BC (EGBC);
or as an Applied Science Technologist with the Applied Science Technology and Technicians of BC
(ASTTBC); or other professional designation directly applicable to education, experience and the

  • Supervisory/Leadership skills training.
  • Must possess and maintain a valid BC driver’s licence and produce and maintain a clean driver’s
abstract, as per City policy.

  • Minimum seven (7) years of recent, progressive, well rounded experience in a public works
environment (roads, transportation, storm drainage, parks operations, water and wastewater

  • Minimum of seven (7) years of recent applied experience with municipal engineering projects, including
the design and construction of municipal works and services.

  • Minimum of five (5) years of managerial experience including three (3) years of direct supervisory
experience, preferably within a municipality.

  • Project management experience and/or certification.
  • Experience working with politicians, senior staff and the public.
Preferred Criteria:
  • Local government administration training.
  • Construction field experience.