Customer Service Representative

Delta Controls - Surrey, BC (6 months ago)

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We are looking for a Customer Service Representative who may be available to start on short notice. This is a full-time, permanent position to begin as soon as possible. Start date:ASAPCity:Surrey, BCCountry:CanadaType:HireSchedule:Full timeDetails:
Delta Controls is the benchmark for building controls manufacturers, being one of the most respected organizations in our industry, with more than 300 Partners/Distributors in over 80 countries. For more than three decades Delta Controls has offered innovative and exciting building automation solutions for commercial, healthcare, education, leisure buildings and more. As industry leaders, our track record includes delivering the world’s first fully integrated native BACnet building solution encompassing HVAC, lighting and access control products.

As part of Delta Electronics Inc., the global leader in switching power supply solutions and DC brushless fans and a $7+ billion USD organization, Delta Controls is able to bring some of the most energy efficient and sustainable solutions to buildings around the world, working together toward our shared vision of developing technologies aimed at reducing global warming and ensuring a sustainable future for mankind. Delta Electronics products are the most energy efficient power products in the industry and include a comprehensive range of energy management solutions in Industrial Automation, Telecom Power, UPS and Data Center Infrastructure, Automotive Electronics and Energy Storage Systems.

Why work for us!

In-house training, education and opportunities for growth.
Financial benefits such as RRSP matching and life insurance.
Health and family-focused benefits such as extended health, vision and dental benefits with employer paid premiums, onsite fitness center, reimbursement for gym memberships, travel insurance coverage and an Employee Assistance Program.
Our employees are recognized through Service Awards and Employee Referral bonuses.
Our location is transit accessible and we have free on-site parking.
Three weeks’ vacation after three years of employment.
Depending on the role, casual or business casual dress is the norm.

We are looking for one Customer Service Representative who may be able to begin employment on short notice - ideally within two weeks of initial contact. The Customer Service Representative will ensure customer service of order entry is done in an effective manner. Assist in prioritizing the scheduling and shipping of all products through the manufacturing process, so that the sales orders will be shipped in a timely manner.

Duties and Responsibilities

Interact with customer via phone and email to assist with their orders.
Create sales orders from customer purchase orders.
Clarify product selection/options with customer when required.
Assist customers by suggesting additional products to complement their ordered product(s) such as field devices, power supplies, network switches, etc.
Generate customs paperwork.
Trace customer orders and shipments.
Ensure orders are entered with accurate pricing and/or as per quotes where applicable.
Provide assistance to the Supply Chain team, primarily purchasing and shipping.
Verify invoices are correct.
Issue credits to customers.
Contribute to problem solutions and initiating action to prevent problems.
Other duties as assigned.

Main skills required:
Must work professionally with customers.
Must be productive in a team environment and be a self-motivated.
Excellent communication skills (verbal, written, and presentation) coupled with strong interpersonal skills both in one-on-one and in group settings.
Strong interpersonal skills.
Proficient working knowledge of MS Office programs.
Trouble shooting, organization and problem finding skills.
Experience in an industry recognized ERP system, considered an asset.

Experience required:
High school diploma or equivalent GED.
1-2 years Customer Service or office related experience.
Years of relevant experience required:2 yearsEducation required:High schoolNumber of openings:1Compensation details:
In addition to the competitive compensation package, we also offer a unique work environment that is designed for people who like to work hard and play hard too! Here are just a few examples:

On-site gym and weight room with personal trainers
RRSP matching
Comprehensive extended group health and dental benefits
Salary range:40,000.00 - 43,000.00
To apply, go to our careers site at Complete or update your profile and submit your application online. Next, go to the applied jobs list to ensure your application has been fully processed. You are also welcome to add or manage job alerts within your candidate account.

Local candidates are preferred. No relocation will be offered for this position. Must be legally-entitled to work in the country where the job is offered, for any employer, without requiring sponsorship. While we will consider all applications, only those short-listed for interviews will be contacted. No phone calls, please. No outside agencies or recruiters, please.