Liquor Store General Manager - Berezan Wheelhouse

Berezan Liquor Stores - Surrey, BC (30+ days ago)

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Responsibilities: PRIMARY RESPONSIBILITIES

Customer Service

  • Set the example through personal practice for exemplary (WOW!) customer service.
  • Ensure customer needs are met, complaints are resolved, and service is personal yet efficient.
  • Seek and recommend ways to improve customer service.

Team Interaction

  • Lead team activities and special projects as assigned by the Manager while ensuring quality and meeting set timetables.
  • Lead team members in accordance with policies and procedures.
  • Provide positive feedback and reinforcement to team members.
  • Assist team members when needed.
  • Set a positive example through words AND actions.
  • Motivate Team Members through positive interaction, respect and with an honest desire to see them succeed.

Sales, Merchandising and the Store

  • Maintain store appearance and product presentation to company standards.
  • Lead display building as assigned by the Manager.
  • Bring-up product issues with the Manager.

Management

  • Report to the Manager regarding team interaction, store products and assigned projects.
  • Assist with interviews, team member orientation and training as required.
  • Help team meet productivity and quality goals.
  • Complete assigned paperwork and reports as required on time and with accuracy.
  • Lead and complete projects as assigned on time and with accuracy.
  • Back-office and office procedures as outlined by the Manager.
  • Share ideas, thoughts and goals.

KNOWLEDGE AND SKILL REQUIREMENTS

  • Basic computer and office procedures knowledge
  • Product knowledge
  • Strong people skills
  • Excellent organizational and time management skills
  • Team player with strong communication skills
  • Positive attitude and top notch (WOW!) customer service skills
  • A desire for personal growth
  • Cash reconciliation knowledge is a bonus

EXTRA REQUIREMENTS

Must be able to work evenings and weekends as well as day shift

Job Type: Full-time

Experience:

  • leadership: 1 year (Preferred)