eCommerce Project Manager is responsible for managing direct to consumer eCommerce & Omni channel focused projects which include new feature and function addition to platform, process enhancement and new omni-channel process development.
This role has end-to-end responsibility over multiple concurrent projects, including working with internal stakeholders and partners/vendors to articulate project objectives, gather requirements, define R&R among project task force team, estimate cost and resources for eCommerce projects.
eCommerce project manager will also be responsible to assess detail risks and potential impact to the business based on analysis of internal data as well as external research.
In addition, the eCommerce Project Manager will own, promote, enforce adherence to standards with respect milestone achievement, project scope, budget, and work quality. To promote effective collaboration, the eCommerce project manager will develop and share detailed work plans, project schedules, estimates, and resource plans including R&R definition in changed/developed process.
Lastly, the eCommerce Project Manager will obsessively seek ways to mitigate risk early in the project lifecycle, collaborate on more efficient ways to manage resources, and resolve issues and gaps through leading regular meetings and reports, utilizing incumbent’s product management tool and process knowledge.
Role and Responsibilities
Essential Duties and Responsibilities:
Develop master project management plan & tool for new eCommerce platform transition, accounting for all elements in different phases of the project.
Requirement gathering, functional development, testing, training and post launch monitoring
Responsible for the identification and development of new eCommerce and Omni channel Projects related to operational optimization and process efficiency, ensuring successful delivery of projects: Project Plan
Gather project requirements, and validate business processes with other business units:
Local sales divisions (IM, CE, DA, IT) and supporting divisions
(Legal, Finance, Service, Process Innovation, Logistics, Order Management, IT etc)
Platform development teams in the USA, India, & elsewhere globally
Global Platform V2 PMO Office in USA & Korea
Build excitement toward achievement of project goals, and create sense of urgency develop, manage and disseminate master project plans; oversee adherence to project plan
Develop regular report to executive team on progress towards project milestones, as well as report on impending risks and risk mitigation plans
Point-person for the global eCommerce PMO team for the global platform roll-out
Develop and update process maps including standard operations procedure, and ensure sharing/access with required stakeholders
Act as prime for development partners, particularly with platform architects, developers, testers, and other technical resources
Arrange and lead regular meetings with the internal task force team
Collaboration with external business partners and/or vendors
Ensure project progress to meet committed timeline
Develop project for new eCommerce Features, Capabilities and Process Development & Enhancement
Example projects include :
New Payment Options
Trade-in program enhancement
New promotion engine
Consumer Data management
Endless Aisle enhancement
Delivery Service Enhancement
Partner integration and collaboration
Skills and Qualifications
Bachelor’s degree or equivalent experience required.
PMP, PgMP (or similar) designation an asset
Thorough understanding of eCommerce operations and architecture
Thorough understanding of software development lifecyles
Thorough understanding of structured project management methodologies
Change management methodologies
Various project management methodologies
RFP & Vendor Management experience
MS Office suite required, Strong Excel VBA, SQL an asset
5-10 years experience in IT project management (eCommerce platform experience an asset)
Experience in an IT consulting firm an asset
Experience with an eCommerce Web Platform provider an asset
Experience with Omnichannel eCommerce implementations an asset
Up-to-date on latest IT project management methodologies
Up-to-date on latest eCommerce & omnichannel platform capabilities and architecture
Able to identify risks early, exercises good judgement when escalating issues of varying urgency
Able to generate cost-benefit analysis on ad-hoc basis
Proficiency with project management and process mapping tools (Microsoft Visio, Project, etc.)
Strong communication skills and ability to interact with all levels of within multiple organizations namely at the executive level
Have outstanding communication skills, can communicate such that business leaders through to development team understand requirements, processes, and tasks
High comfort level working in a mixed matrix and fluid environment
Excellent organizational and planning skills
Ability to present to concisely and with impact to executive audiences.
Ability to thrive in a fast paced environment
Sense of curiosity and urgency
Ability to travel internationally
Samsung is an equal employment opportunity employer.
Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.
We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.