Front Desk Agent Night

The Sutton Place Hotel - Edmonton, AB (28 days ago)

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The Sutton Place Hotel Edmonton has over 310 guest rooms and suites, approximately 16,000 sq. ft. of meeting/event space, and is one of the most convenient locations in downtown Edmonton. We are situated in the heart of downtown and immediately adjacent to the brand-new ICE District, combines the perfect location, convenience, and modern renovated guestrooms all into one. Connected by an indoor Pedway to Edmonton City Centre Mall, major office towers, 400 stores, and the Light Rail Transit (LRT), the hotel is an easy 10-minute walk to Rogers Place (the new home of the Edmonton Oilers), Shaw Conference Centre, Sir Winston Churchill Square, Citadel Theatre, Edmonton Art Gallery of Alberta, and Winspear Centre for the Performing Arts.

We are currently seeking enthusiastic candidates for the following position:

Front Desk Agent Night

The Front Desk Agent Night is responsible for ensuring guest satisfaction and revenue optimization through check-in, check-out and attentive coordination of hotel services for the guest. This full-time, permanent opportunity is currently available for night shift (11:30 PM - 7:00 AM).

The successful candidate will contribute to the daily operation of the Front Office team.

Responsibilities will include: registering guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates, check guests out of the Hotel and process customer payments according to established policies and procedures; respond to guest inquiries; resolve minor guest complaints to the satisfaction of the customer; training new employees; inform manager of any major problems, complaints, disturbances or unhappy guests all while acting in accordance with The Sutton Place Hotel, Edmonton’s Standards of Excellence.

This is an excellent opportunity for an energetic, self-motivated, team-oriented leader, with a front desk experience. Candidate must be able to provide exceptional guest service and have excellent communication (both verbal and written) skills, strong attention to detail, as well as proven leadership and problem-solving abilities. Flexibility in shifts is essential; weekdays and weekends will be required. Strong knowledge of computer systems required, knowledge of OPERA (or similar) and additional languages are preferred.

Please reply on-line or forward resume to:

Human Resources

The Sutton Place Hotel Company

10235 101 Street, Edmonton, AB T5J 3E9

Fax (780) 441-3059

The Sutton Place Hotel is an Equal Opportunity Employer. We thank all applicants for their interest, however only those selected for an interview will be contacted. No phone calls please.

Job Type: Full-time

Experience:

  • hospitality: 2 years (Preferred)