Time Out - Montréal, QC (30+ days ago)

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We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.

Our Market Bartenders provide outstanding guest service and product to ensure that each of our guests enjoy a memorable experience with each visit.

Working knowledge of portion control and product identification

Answer questions about beverage/food and other company functions and services

Inform guests of specials and menu changes

Take orders for beverages from guests

Responsible for accurately checking guest identification

Provide service to beverage runners in a timely manner

Check beverage orders prior to serving to ensure that they are correct, properly presented and that special requests have been met

Communicate orders through POS terminal immediately

Follow given drink recipes when dispensing drinks

Garnish beverages as needed per company standards and recipes

Deliver beverage orders promptly

Organize and prioritize service per appropriate sequence of service

Prepare guest checks through POS terminal functions and process guest payments by cash, credit card, comps and all other tender types

Uphold procedures for Bartender banks

Responsible for proper check–out procedures

Responsible to ensure accurate accounting of all bar monies

Appear in uniform for all shifts at the scheduled time

Ensure proper rotation of all liquor, beer, wine and consumable items

Keep bar top clean and free of dirty glasses, dirty ashtrays, trash, etc. throughout shift. Clean all spills and waste immediately and place all trash in proper receptacles

Proper setup and maintenance of event and or banquet function spaces

Inform management of any complaint, comments or incident

Ability to create and maintain a guest and staff service rapport

Respond to guest inquiries and requests in a courteous and polite manner

Anticipate guest needs

Provide information to Guests regarding our venues, menus and pricing

Adhere to all company Standard Operating Procedures

Maintain line of sight/atmosphere control by circulating through your work area throughout shift

Report any incidents of theft, vandalism, or violations

Respond to Guest concerns/complaints and correct errors or resolve complaints with a positive attitude

Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated

Monitor potentially intoxicated and/or disruptive guests and promptly bring to a Manager’s attention

Refuse further service of alcohol to overly intoxicated Guests in a courteous and safety-minded manner

Comply with all safety and health department procedures and all state and federal liquor laws.

Maintain company safety and sanitation standards

Ensure nightly/weekly and opening/running/closing duties are completed

Record and report any equipment failure and/or safety hazards to a Manager immediately

Assist all other team members as needed

Assists and/ or completes additional tasks as assigned

Create and maintain a sense of urgency

Ability to perform basic mathematical equations

Must have strong problem-solving skills

Ability to communicate effectively and assertively in the French and English language, both verbally and in writing with staff, clients, and the public

Ability to maintain a high level of confidentiality

Ability to demonstrate a positive attitude always

Ability to keep an open and objective view

Ability to listen empathetically and be respectful always

Ability to maintain composure and stay focused

Ability to maintain personal integrity

Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

General Requirements:
18+ years of age

Possession of or the ability to possess all state required work cards

Proof of eligibility to work in Canada

Education Requirements:
High School Diploma preferred

Working Knowledge Requirements:
Minimum of three to five (3-5) years’ experience in hospitality working in a high-volume bar

POS systems

Hospitality, Restaurant, Nightclub, Bar, and Lounge Operations

Beer, wine, spirits, and cigar brands

Opening and closing duties

Proper lifting techniques

Guest relations

Sanitation and safety

Safe alcohol service

Beverage presentation

High volume operations

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Must present and maintain a professional image to further the overall theme of the venue

Must have good positive energy to make it through the day

Must be able to read the computer monitors

Must be able to print legibly for guests to read

Must be observant and quick to respond to various situations

Must be able to move quickly through work and set the pace at venue

Must be able to sit and/or stand for extended periods of time

Must be dexterous and able to participate in all service aspects.

Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

Must be able to push and lift up to 50 lbs.

Ability to use hands to handle, or feel objects, tools or controls

Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

Ability to talk, hear, taste, smell, and see to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Maintain a professional, neat and well-groomed appearance adhering to Company standards

Work Environment and Schedule:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Restaurant environment

Noise level in the work environment is usually moderate. Occasionally work in an environment that is subject to varying levels of noise and crowds the severity of which depends upon Guest volume

Work varied shifts to include days, nights, weekends and holidays

What we look for in a candidate:
Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

Be commercially astute

Want to dive headfirst into great service and hospitality company

Have excellent communication and relationship building skills

Have a high sense of ownership, urgency and drive

Be a team player

Culture Fit:
At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender reassignment; race; religion or belief; sex; sexual orientation; marriage and civil partnership; and pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world and the pursuit of happiness, after all, we are in the happiness business.

Company Overview – Time Out Market

Time Out Market – part of Time Out Group plc – is bringing the best of the city together under one roof: its best restaurants, bars and cultural experiences, based on the editorial curation Time Out has always been known for. The world’s first food and cultural market experience based wholly on editorial curation, Time Out Market captures decades of local knowledge, independent reviews and expert opinions. Everything that is being offered in Time Out Market must have been reviewed with four or five stars, and not one star less, by independent Time Out journalists.

The first Time Out Market opened in 2014 in a historic market hall in Lisbon and quickly turned into a huge success; with 3.6 million visitors in 2017 it is Portugal’s most popular attraction. This unique format, which is all about making high-quality fine food affordable and accessible for all, is now coming to other great cities around the world. The Group has seven new sites in the pipeline: New Time Out Markets are set to open in Miami, New York, Boston, Chicago and Montreal in 2019 and in Prague and London-Waterloo in 2021 – all featuring the cities’ best and most celebrated chefs, restaurateurs, drinks and cultural experiences.

About Time Out Group Plc

Time Out is a global media and entertainment business that helps people make the most of the city.

It all started in 1968 in London when Time Out helped people explore the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike.

Today, Time Out’s digital and physical presence comprises websites, mobile, social media, magazines, Live Events and Time Out Market. Across these platforms Time Out distributes its high-quality content – curated by professional journalists – around the best food, drink, music, theatre, art, travel and entertainment across 315 cities and in 58 countries. Time Out is monetising this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce.

In June 2016, Time Out Group was listed on London's AIM stock exchange, raising investment to position the company for the next stage of its growth and development. It’s an exciting time as we’re transforming this iconic brand into a global media and entertainment brand and continue to shape the future of the city experience for both locals and visitors.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. We are all driven by our passion to deliver the very best of the city experience and by our belief in the power of discovery. Our integrity, passion, curiosity, creativity and openness make us successful and a unique team.

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Time Out Market

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3-5 years experience